Hi,
I have one Credit Card of HDFC Bank. I accept that Initially I was irregular with the payments, but that was due to my family & financial problems. But I approached the credit card devision for the settlement of the dues. One of the collection agents named Sanya (Phone No: 01166093272), agreed with INR 20000 in 5 installments. This was in starting of June'08.
On 30th June'08 my mother got heart attack & was admitted in ICCU for two days. I received the call from Sanya for the payments & I told the situation. She said to submit INR 1900 for the part payment & rest would be paid in the month of July'08. I did it.
On 1st July'08, when I went to ATM to draw money, I found my whole salary is made "hold of funds" by HDFC Bank. I contacted customer care & they replied (they are not trained to handle the situation & give the right answer) that it has been done by credit card devision & they can't do anything. I called to credit card devision & I was gives assurrance to get call back in 48 hours.
Next day, I called to Sanya & explained all but she replied that since she on half day leave she can't do anything before Monday.
I waited till monday, by the time my landlord has visited for more than 3 times asking for the rent. On monday, I again contacted Sanya, someone named Mr. Abhishek (Phone no: 09311537370) picked up the phone, said Sanya is on leave, I told all the story & he assured me to help. He told me for the settlement in two shots after deducting INR 8000, for which I have to give debit note, I requested to send somebody to collect the debit note. On tuesday, I handed the debit note of INR 8000, to Mr. Devinder Sharma (Phone No:09999102112).
Since then, I am calling to every person to release my rest of the funds, so that I can pay the rent & buy groceries for my family. Mr Abhishek is not receiving phone, every time I call him someone else will pick up the phone saying, since he is senior manager as I was told, is busy or driving or gone for lunch or any other reason. Sanya, after many attempts received my call, only to say it is in process & your money will be released. I am listening to this answer since tuesday.
Today is Saturday, 09/08/08, I am still fighting for releasing amount. Sanya threaten me for not calling again & again else my whole salary amount will be deducted. Only this has made me to escalate the issue with the concerned authority for appropriate action. But I was unable to get the email id's except of [email protected] & [email protected].
Please help me, I am pennyless on todays's date.
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