Sir,
My salary account is with HDFC since 2005.I have taken a credit card before 2 yrs back. I have purchased a mobile on EMI from that card and 2 payments was due. HDFC had applied interest on due amount. I requested them to reverse the charge and they asked me to give the written application. I have given it. After getting the letter from the bank I have paid all the outstanding balance of card. My credit card is not working now. It is invalidated for further use. I have called so many times to call center. Everytime they are saying that card is active.
For testing perpose I have credited Rs.50 to card. The transaction is successfull. But its not allowing me for debit.i.e to book railway ticket or purchase something.
If the card is invalidated then how it is accepting the credit entry i.e payment?
I am getting following mail from HDFC.
Dear Mr. Yeole,
Thank you for your patience.
We wish to inform you that your card account has already been invalidated from further usage and we sincerely regret our inability to reinstate your credit card.
For any further clarification you may contact our Debt Management Officer at the below mentioned number to assist you regarding queries relating to your card account.
Assuring you the best of our services always,
Regards,
Lakshmi. S
Customer Service Officer
Debt Management Numbers
Pune - (020) 40021028
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