Hello,
I have been a customer and active trader on the stock market and my broker is HDFC Securities. Its infact very agonizing to use their services. Their phone numbers arent very receptive and only hours of waiting can get me an executive and plus they have this regular irregularity of outage on their servers.
Due to this no orders can be placed either on the net or on their call centre or een their offices located in the city. Since stock markets are very volatile in this season and timing is all it takes for some decent returns, this has caused me huge capital losses. My stock prices have plumetted down in front of my eyes and i couldnt do much about it.
Even as iam typing this complaint, iam just waiting for their "technicians" to "work on the problem". I want to take legal action against this firm. Being such big leaders in the industry, it becomes their social and moral responsibility to ensure services of highest standard and had it been once i a while the mistake is pardonable but the problem is it isnt. If the servers breakdown due to high traffic, why should they even sign up these many accounts if they cant handle it.
Some one please help me on what i can do for this? Is there a legal action that i can take?
Thanks
Chirag
919900719000
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