I PURCHASED A HP LAPTOP MODEL dv2910TX ON 20th OF OCTOBER IN WHICH I WAS ENTITLED TO GET A FREE GIFT OF KODAK DIGITAL CAMERA WORTH AROUND OF Rs. 8000 TO Rs 10000. I WAS ASKED BY THE DEALER TO MAKE A DRAFT OF RS 990/- IN FAVOUR OF HP REDEMPTION SOLUTIONS PVT. LTD. AND POST IT TO NEW DELHI ADDRESS WHICH WAS DONE ACCORDINGLY BY ME.AS PER THE RULES I AM ENTITLED TO RECEIVE THE GIFT WITHIN 2
MONTHS.BUT IT WAS MY COURTESY TO WAIT TILL THE MONTH OF FEBREAURY i.e, 4 MONTHS.
AFTER THIS PATIENCE LEVEL WENT DOWN AND I MADE A CALL TO REDEMPTION DEPARTMENT AT DELHI WHICH WAS A STD CALL (NON TOLL FREE). ON 1st OF MARCH THE DEPARTMENT SAID THAT IT WAS DUE TO SOME TECHNICAL PROBLEM AND THE DEPARTMENT WILL DESPATCHED THE OFFER WITHIN 15DAYS.I WAITED BUT COULD NOT GET ANY POSITIVE RESPONSE WHICH WAS VERY DISAPPOINTING.I AGAIN MADE A CALL AND THEY SAID THAT THEY DONT HAVE THE OFFER WITH THEM IN THEIR STOCK AND ASKED ME TO WAIT FOR THE NEXT 15 DAYS BUT AGAIN THE SAME THING CONTINUED FOR THE NEXT TWO MONTHS.I HAVE LOOSED MY BALANCE DRASTICALLY CALLING THOSE STUPID CUSTOMER CARE EXECUTIVES.MOREOVER THE VALUE OF MY GIFT ALSO HAS COME DOWN TO AROUND Rs.5000/-BUT STILL HAS NOT BEEN ABLE TO RECEIVE THE OFFER.
ON 15th OF MAY I ASKED MY ELDER BROTHER TO CALL THEM UP. HE CALLED AN TALKED TO Mr. SHIV DUTTA SHARMA (CUSTOMER CARE OFFICER). HE GAVE THE COMPLAINT ID NO.507569.OUR THIRTY TO FORTY RUPEES BALANCE WAS GONE DISCUSSING WITH HIM.
HE AGAIN ASKED TO WAIT FOR 15DAYS BUT AGAIN NO RESPONSE COULD BE OBTAINED.
THIS HAS MADE ME COMPELLED TO WRITE THIS COMPLAINT.
PLEASE HELP ME.
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