I am using HFCL connection firstly my phone (0160-5000032) was out of order for 12-15 days from 7th of September and I regularly approached your office/ registered my complaint but not got any right solution. Everytime your complaint cell executives are just making excuses without going to solve the problem. I want compensation of that period in which phone was out of order
Due to slow speed of connection I have upgraded from 444 to 666 plan. Your executive assures a speed of 150-500 kbps in 666 plan.
This is totally the company cheating with the customers by providing them with wrong info as I am not getting speed assured to me. When I discussed this with your client executive to revert back my plan to 444 on 1557 on dated 23/09/09 they told me that it is not possible now.
I want immediate solution in this regard, otherwise I have to approach District Consumer Disputes Redressal Forum, Mohali and TRAI as I am not getting proper service and not getting satisfactory reply from any of your office representative.
Please make necessary & some urgent solution of this.
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