Please be informed that I had rendered a complaint for one bag (Rami Honey) in January’ the same was purchased from M/s Indo Arts& Gems (Dhoominal’s Il Bello) 8-A Connaught Place, New Delhi-110001 and at present the bag is with the retailer.
Inspite of repeated follow ups with the retailer (M/s Indo arts & Gems) and telecom with the dealer (M/s Leather Line) referred by the retailer, there has been no satisfactory response neither have they given any importance to the customer complaint. It is really surprising to note that a company of such repute has such irresponsible dealers/retailers.
With great regret I complain that the attitude of the attended personnel is not appropriate and it is really humiliating to follow up/ visits regularly for an expense of Rs.2900/-(Rupees Two Thousand and Nine Hundred only).
I am being forced to bring this matter to your good offices only after lodging a complaint on website of hidesign and written complaint to CEO- Mr. Dilip Kumar thru registered post, sorry to say there is no response from them either.
You are requested to take up this matter and arrange for the necessary refund.
I look forward for your cooperation and positive reply.
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