We had opted for a 5 years, 7days per year membership of Highland Holiday Homes, costing Rs. 35, 000/- (Rs. Thirty Five Thousand Only) based on the following false information:
1) We had purchased the membership on a 12 months EMI plan, using HDFC Gold credit card. The sales person claimed that the company has a tie-up with HDFC and the payment would be converted EMIs, and the interest, service charges and service tax would be borne by Highland Holiday Homes. On enquiring with HDFC, we were informed that there is no such scheme available and they have no tie up with Highland Holiday Homes.
2) The sales managers present on the day of the booking, Mr. Siddharth Savvi and Mr. Zayed Shaikh, told us that we would have to pay a utility charge ranging for $99 to $149 Rs. - for a week’s stay in any international resort owned by daelive.com. Further they said that the stay could be split across multiple locations and resorts at the same charge. They worked out an itinerary with the above costing for us, to give us an estimate for the Malaysia tour that we were planning. We were informed today by Ms. Seema, at the Shah Hira Office, that such a split is not possible. If we knew this earlier, we would not have purchased the membership.
3) We were promised the following discounts on travel arrangement, throughout the term of the membership:
a. 20% discount on rail/air bookings
b. 50% on car bookings for sightseeing
c. 20% discount on all meals at the resort booked by HHH at any location
We were shocked to learn later that all these discounts are not part of the membership, and this was just a story cooked up by the sales person, so as to sell the product.
4) The available international resorts shown during the presentation were from the daelive and RCI brochures. On checking the daelive.com site, we found that many of the resorts shown in the booklet were not present on the site, and the company does not have a tie-up with RCI.
We have submited a written compaint and cancellation request to the Pune Branch Office on 30th May. A copy has also been emailed to the Head office located at:
Cisons complex
150, Monteith Road
5th Floor,
Egmore,
Chennai-600 008
India
Tel: (91)-44-28588550
Fax: (91)-44-28554812
I am worried that I will not be refunded the booking amount, and the company will cheat others of their hard earned money.
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