Whenever I have to change battery kit for my HLL Pureit, I face a great struggle in getting the same replaced. I have to phone them - 044-28237373 first. Atleast 5 minutes will waste during this phone call. They reply that they will book my requirement and will send within three days. After that, I have to call them atleast 3 to 4 times, with a gap of three days, every time for 5 minutes. Now, also I have booked battery kit on 13th Oct. 2008. But they have booked Fibre Mesh wrongly. That too has not been supplied to me till today (21st Oct. 2008). Today, when i Called them, they told that they will consider my complaint and book battery kit today only and will supply within 3 working days. HLL are advertising for Pureit and spending so much money for its advertising. But they have missed their concentration on its servicing, supply of battery kit, etc. They should pay more attention to attend customer's request immediately and supply battery kit within 24 hours on booking. Otherwise, people will have to forget buying Pureit and turn to other products. I have a very sad experience with Pureit service helpline always whenever i book a battery kit.
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