I have requested for a battery on 13.08.08 and they confirmed that within 3 working days. But unfornately the service engineer does not turned up. We were waiting for the service person to come and change the battery because the total chlorine got exhausted and it is not safe to take the water with 50% purity.
Again i called the helpline on 21.08.08 to inform that I have not received the battery within the stipulated time. To my surprise they have given a new information that they got the information from the engineer that they have supplied the material to us and closed the transaction.
It is very bad situation to us as well as to the hindustan lever co.
This is not the first time to me happening like this. I have experienced the bad service from the date of first service.
A simple suggestion i can give u that dont manufacture products for which u cannot service 100% . because it is health related product.
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