We were at the HP Pump in Margaon named Kundey Service Station at 20:54 this evening, and requested our vehicle to be topped up with TurboJet.
The guy in office told us to speak to the attendant at the fuel pumping machine, and he pushed us back to the office. Ultimately, they tell us that the fuel station is closed, and they cannot fill in fuel. Right at that time, there was another vehicle, and the boy promptly filled in fuel for that vehicle. When I asked for fuel, they said that they can give me petrol, because they closed the pump for Turbojet.
We asked them for their timing, and they said it is closed and the do not have a need to display the timings. We asked for a complaint book - the boys kept laughing and refused giving the complaint book by saying that their office was closed and they cannot give it. I finished my dinner at the Cafe Coffee Day at the same pump, and they were still around in the office but refused to give me fuel!
Is that how HP treats their consumers? For me, fuel is an essential service, and you cannot have such irresponsible people manning essential services. I also work for a service industry, and would never let a customer get treated that way. I have been filling Turbojet in my vehicle for years, and generally this is the preferred fuel for my vehicle. I am touring Goa, and this is how customers are treated. Most of your pumps in Goa do not offer TurboJet - to my dismay.
This pump did not even display contacts of company Sales Manager - which is the norm for pumps. They refused to give contacts, when asked for the contacts.
How do we handle such situations? Why do you give franchises to people who do not deserve or do not service customers?
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