Respected Sir,
myself N.varalakshmi customer of hp gas from the last 1year at VZA & requested the HP gas dealer at vza (SRI DHARAM GAS ENTERPRISES, KRINSHNA LANKA, VIJAYAWADA) to transfer to gnt.it took more than 3 days to transfer, we suffered a lot in these days.
After moving to gnt here at MADHURI GAS ENTERPRISES, 8-23-32/1, SEETHARAM NAGAR, GUNTUR saying that the documents are not matching.these people saying that "HOW THE PEOPLE OF VZA TRANSFERED TO GUNTUR". The people (HP GAS) at GUNTUR are in a position that they donot know that PAN CARD can be taken as a IDENTITY PROOF as a citizen. My mothers maiden name is BALUSUPATI.I have all my certificates & pan card in my mothers maiden name as BALUSUPATI VARALAKSHMI.These people of GNT are asking for the proof on my mother-in-laws intial, which is not available
the person sitting at MADHURI GAS ENTERPRISES, 8-23-32/1, SEETHARAM
NAGAR, GUNTUR saying that
"MYSELF IS FRAUD & TRYING TO TAKE THE CONNECTION ON BINAMI NAME.HE SHOUTED AT ME STATING THAT IAM MISUSING THE GAS CONNECTION BY GIVING FALSE ASSURANCE"
NOTE;GNT DEALER (CODE;467080) & SALES OFFICER (SIVA SANKAR) didn't have proper coordination between them. Firstly both of them are not cut & clear of what doc. required for transfer. The information given by your SO is different from your dealer. I called SO, after listening all to my problem, he asked me to call after 2 days, he said that he is busy & he has more imp work than the CUSTOMER'S .This is not the proper way to handle the customers. People trust your ESTEEM Org & come to you for service. You need to show the power of caption (YOUR FRIENDLY GAS) in your work & service
Taking into consideration as the WORST EXPERIENCE, to be taken into the immediate effect I need an apology from the dealer as well as from your organisation, I personally believe this org is a prestigious& respectable org & they do respect & also retain the customers for a long time
YOURS FAITHFULLY
N.VARALAKSHMI
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