At 9:30 AM today (6 August), I visited the HP petrol pump near Sony World Junction - Kormangala (SRI SATHYA SSAI FUELS).
I requested the attendant to fill Rs 2, 000 worth of fuel. The attendant started the meter showed me a zero and started pumping.
After a few seconds, the attendant took my card and went to swipe it on the machine. During this time a second attendant came next to the pump.
When the original attendant returned, the pump had filled close to Rs. 1, 200 worth of petrol. At this time the attendant came to the driver side to get the card signed and started trying to keep me distracted so I couldn't look at the pump meter.
I heard the click from the pump, and the other attendant said the petrol was filled and he CLOSED THE FUEL CAP. I noticed that the petrol amount was BLINKING and the liters filled screen did not show any numbers.
I told the attendant to show me the liters filled at which time they seemed to get a little worried. A third smooth talking attendant (who was collecting the money) explained to me the power had gone out (apparently only on my pump, and magically just around the time the petrol had almost filled).
I demanded that the petrol pump be switched on and that I see the liters filled. Sure enough, when the pump was switched back on, only Rs 1, 700 had been filled in. The third attendant tried to brush off the situation as a mistake and explained that they were waiting for the power to come back and would then fill the remaining petrol.
The only problem is they had ALREADY CLOSED my FUEL CAP. If I had not caught them, they would have let me go away after stealing Rs 300 from me.
I took a photograph of the pump meter at this point and have it with me. I also collected the receipt for the Rs. 1, 700 so far from them.
They then reopened my petrol cap and filled the remaining Rs 300 worth of petrol. I collected the receipt for this as well.
At this point I was fairly furious and parked on the side so I could lodge a formal complaint.By this point, the attendant was in panic and was apologizing profusely. He promised this would never happen again.
I then called the managers complaints phone number printed on the wall. (919844388987). After I spoke to him, he asked to speak to the three attendants. He then told me that since I had been eventually given my entire petrol, there was nothing to worry about. He apologized one last time and then hung up.
I am shocked that even the manager seems to be apparently ok with brushing this whole incident away, especially in the face of overwhelming proof (I have pictures and receipts). If a company like HP allows this to happen, then there is nothing left to say.
I would like to take this to court so that HP is actually expected to step up and take some action.
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