Dear Sir,
I purchased Pure-it water purifier, a product of renowned Company, Hindustan Unilever Ltd. The date of purchase was 17-06 and it has a warranty of one year against any sort of complaints. On 08-10 we noticed suddenly water leaking from the Battery Kit (an attachment in the Purifier) which the company say needs to be replaced after every 1500 Ltrs of water purification. We are four members in the family and the purifier had only been used for four months after its purchase. How can we consume 1500 ltrs of water in such a short span of time. We made a complaint of the problem with the company on 08-10. The also sent their representative to check the problem, who agreed that the Battery Kit is faulty since 1500 Ltrs of water cannot be consumed within such a short time by a small family, but inspite of that the Company is not agreeing to replace the Battery Kit at free of cost basis although it is in a warranty period.
These company promises a lot of things before sailing the product to the customers, but after it is sold their attitude totally changes. At this kin of an after sales service is not expected by a Company like Unilever.
We would therefore request you to look into the matter and take up the matter with the company.
My purchase Details is as under :
Name: Mohan Lal Nagar
Purchase I.D No. : 1928280802
Date Of Purchase : 17-06
Contact No. 033-26457238.
Thanking You,
Mohan Lal Naga
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