I have called up the customer service number at New Delhi-92125-00600 at least 6 times in the last 7 days since 11.07.2009. Every time the concerned executive (s) are goiving the same standardized reply&-quot;your complaint is under processing & due to technical issues we are unable to sort it out immediately".
I have been hearing the same reply for the last 9 days & everytime I have been receiving a freash deadline within which my complaint will be addressed without fail.
Nothing has happened since then. My purifier is barely 1 month old (have purchased it in June), it is not working-the front panel has already become loose & there is no indication whether the water purofication process is at all happening or not.
With such a reputed brand such as Unilever, this is highly digusting.
To top it all, the nearny service centre is only 4 kms. away from my place (I stay at New Friends Colny, New Delhi) & the local service centre is at Kalkaji (as told by the call centre executive).
However, the call centre guys are not divulging any of the sevice centre details-their address/phone number, anything.
I am totally in deep trouble.
Demand legal action immediately.
Thanks & regards
Debraj Das
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