This is very bad from Big media house co like India today. I have still not received this order after follow-up since last two months. As a customer I bought this package with some aspirations. but Today I called up your customer care and I got Surprised that my order is cancelled and you have started refund processing. This is not accepted first you cancel order without informing me and on top of that you need two more weeks to process this refund.
You should have informed me in weeks time after accepting online orders, weather you can fulfill the order or not I would have cancelled order that time Itself and by now I would have got my refund and we would have parted peacefully. Your company has used my money for two months and I got no product or service from your side.
As you see in following communication since last two weeks you executives were marking mails to get alternate address for delivering order, why this drama cant you face your customer straight. A curtsey call would have served purpose, every time to get information I was calling and sending mails.
I want immediate refund of my hard earned money, two weeks is too long time I am not in any mood to wait so long.
Lalit J Kargathia,
Sr. Key Account Executive,
Hindustan Unilever Ltd,
West-Mumbai,
Mob - 9619899529.
From: LALIT KARGATHIA [mailto: [email protected]]
Sent: Sunday, August 07 5:31 PM
To: 'contact'
Subject: FW: Order ID 1007191977
Alternate Address,
Lalit J Kargathia
C/o Sunshine Agencies,
Arif Manzil, L T Road,
Dahisar-east, Near Navneet Hightech Hospital,
Mumbai-400068.
Lalit J Kargathia,
Sr. Key Account Executive,
Hindustan Unilever Ltd,
West-Mumbai,
Mob - 9619899529.
From: LALIT KARGATHIA [mailto: [email protected]]
Sent: Wednesday, August 03 4:10 PM
To: 'contact'
Subject: RE: Order ID 1007191977
I hope now you will not take ten days to deliver as you say need this alternate address to dispatch in urgent basis.
Deliver this Order at following Address between 11am to 5pm.
Sunshine Agencies,
Arif Manzil, L T Road,
Dahisar-east, Near Navneet Hightech Hospital,
Mumbai-400068.
Lalit J Kargathia,
Sr. Key Account Executive,
Hindustan Unilever Ltd,
West-Mumbai,
Mob - 9619899529.
From: contact [mailto: [email protected]]
Sent: Wednesday, August 03 4:05 PM
To: 'LALIT KARGATHIA'
Subject: Order ID 1007191977
Dear Mr. Lalit,
This is with reference to your e-mail.
We sincerely regret the inconvenience caused to you due to non receipt of the order.
We request you to kindly provide us alternate address so we can dispatch the order as urgent basis.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services, always.
Regards,
Meenakshi
Executive-Customer Care
Bagittoday
Please quote your Order ID 1007191977 in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [email protected] or call us on 0120- 4112424
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From: LALIT KARGATHIA [mailto: [email protected]]
Sent: 02 August 15:07
To: contact
Subject: FW: Order ID 1007191977
I don’t get any proper reply on this. Why should I change the delivery address. Every time I get mail from different Executive. Why first someone come forward and resolve this issue. I am not Expecting this from INDIA TODAY group. I am waiting for this products since 40days. Payment is given in advance.
I am very unhappy your representative tells me on phone delivery is worse department.
Sorry you can understand how I feel. Put yourself in my place and see how it feels.
Lalit J Kargathia,
Sr. Key Account Executive,
Hindustan Unilever Ltd,
West-Mumbai,
Mob - 9619899529.
From: contact [mailto: [email protected]]
Sent: Tuesday, August 02 2:01 PM
To: 'LALIT KARGATHIA'
Subject: Order ID 1007191977
Dear Mr. Lalit,
This is with reference to your e-mail.
We apologize for the inconvenience caused to you.
We request you to kindly provide us alternate address so we dispatch the order.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services, always.
Regards,
Meenakshi
Executive-Customer Care
Bagittoday
Please quote your Order ID 1007191977 in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [email protected] or call us on 0120- 4112424
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From: LALIT KARGATHIA [mailto: [email protected]]
Sent: 01 August 15:14
To: contact
Subject: RE: Order ID- 1007191977
At the same Place I have earlier received One digital camera delivered form you. Why now this place is In undeliverable area.
Lalit J Kargathia,
Sr. Key Account Executive,
Hindustan Unilever Ltd,
West-Mumbai,
Mob - 9619899529.
From: contact [mailto: [email protected]]
Sent: Monday, August 01 3:01 PM
To: [email protected]
Subject: Order ID- 1007191977
Dear Mr. Lalit,
This is with reference to your e-mail.
We apologize for the inconvenience caused to you.
We would like to inform you that kindly provide us with the alternate address as your order is on hold due to non servicable area. so we request you to kindly provide us with the alternate address so as enable us to dispatch the order.
Assuring you of the best possible services, always.
Regards,
Ajay Kumar
Executive-Customer Care
Bagittoday
Please quote your Order ID- 1007191977 in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [email protected] or call us on 0120- 4112424
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From: LALIT KARGATHIA [mailto: [email protected]]
Sent: Sunday, July 31 11:52 AM
To: contact
Cc: Response (BagItToday)
Subject: RE: Order ID- 1007191977
Sir,
Since your Last Mail today is 30th July 10days Gone by Still no New from your side. Your Team is chasing me for membership Offer. I am not sure I want to become member or not as there is no clarity when the products will get delivered if I buy online.
Mean while some has called me two day back He was telling me we have only Size-L no XL stocks available. Then He initiate talk for cancelling the order I categorically told him since I have waited so long I want all The Product in Prescribed Manner. I am sure from your side I will get concrete answers on this.
Pls do the needful at Earliest.
Lalit J Kargathia,
Sr. Key Account Executive,
Hindustan Unilever Ltd,
West-Mumbai,
Mob - 9619899529.
From: contact [mailto: [email protected]]
Sent: Wednesday, July 20 4:56 PM
To: LALIT KARGATHIA
Subject: Order ID- 1007191977
Dear Mr. Lalit,
This is with reference to your e-mail.
We apologize for the inconvenience caused to you.
We would like to inform you that we have already taken the matter with the department concerned. We request you to kindly allow us 10-15 working days to resolve the issue and get back to you.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services, always.
Regards,
Mohit Gupta
Executive-Customer Care
Bagittoday
Please quote your Order ID- 1007191977 in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [email protected] or call us on 0120- 4112424
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From: LALIT KARGATHIA [mailto: [email protected]]
Sent: Tuesday, July 19 3:08 PM
To: contact
Subject: RE: Order ID- 1007191977
AT The time of confirming order on WEB site you said 21 days. Now further 12 to 15 days delayed is least expected. I am sure you understand my concerns. When I pay money in advance I expect some responsibility from your side. Order delivery in such competition market on lead time of 40 days???
Lalit J Kargathia,
Sr. Key Account Executive,
Hindustan Unilever Ltd,
West-Mumbai,
Mob - 9619899529.
From: contact [mailto: [email protected]]
Sent: Tuesday, July 19 3:01 PM
To: [email protected]
Subject: Order ID- 1007191977
Dear Mr. Kargathia,
This is with reference to your e-mail.
We apologize for the inconvenience caused to you.
We regret to inform you that due to insufficient stock, the dispatches of the orders were delayed. As soon as the stocks will replenish we will dispatch your order. We ensure you that you should be in the receipt of your order within next 12-15 working days time.
We do understand that you have every reason to be vexed with us, however we would like to inform you that it has always been our endeavor to serve our customers with utmost urgency and care, but regret that due to the unavailablity of stock, the delivery of your order got delayed.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services, always.
Please quote your Order ID- 1007191977 in all future correspondence.
Regards,
Chandra Mohan
Executive-Customer Care
Bagittoday
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [email protected] or call us on 0120- 4112424
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From: LALIT KARGATHIA [mailto: [email protected]]
Sent: Monday, July 18 11:31 AM
To: contact
Subject: RE: Order Information Bag It Today
Still this order is not delivered.
Lalit J Kargathia,
Sr. Key Account Executive,
Hindustan Unilever Ltd,
West-Mumbai,
Mob - 9619899529.
From: Bag It Today Concierge [mailto: [email protected]]
Sent: Friday, June 24 12:29 PM
To: [email protected]
Subject: Order Information Bag It Today
Boutiques
Invitations
My Account
Thank You for your order.
Your Order ID is: 1007191977. (Please note the order id. no. for future reference.)
You have made a credit card payment for an amount of Rs 3498.0
Kindly give us 2-3 weeks for processing of your order. You will receive an email and a sms with your dispatch details soon.
For any further assistance call us at 0120-4112424 or email us at [email protected] quoting the above mentioned order id
*Conditions Apply. Actual product may differ from images shown. Offer valid till stocks last.
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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [email protected].
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For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/
This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate
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