Dear Concerned,
I took the membership with Home Care Solutions on 30th. May’09 & I won’t hesitate to mention that I have not seen this kind of poor service in my lifetime. I called on their call center on 26th. June & asked to send a plumber on 28th. June as the shower in my bathroom was continuously leaking, however even after showing the utmost urgency nobody turned up & suddenly a man claiming to a plumber from “ Home Care Solutions” turned up after 5 days on 2nd. July’09 without any information, my wife was alone at home at this point of time.
Without even checking the shower the so called plumber declared that “phase” of both shower taps need to be changed & which we are supposed to bring from the market & will cost Rs.300, now since my wife was alone at home so she could not arrange for the “phase” & the man went away.
I kept on calling the call center from 3rd. July & managed to get through your call center no. on 7th. July’09, I asked your representative to send a plumber on 11th. July so that I can get it fixed in front of me as I had an off from my office on 11th.(Sat).
I kept on waiting for the plumber on 11th. & decided to give a call at your call center to inquire about the status & I was really shocked to hear when your representative calmly told me that he cannot come today & will come on Monday (13th.). This irritated me & I kept on insisting to send the plumber on 11th or 12th as I will be at home on both the days & to get the work done on 13th.(Monday) I will have to apply for another leave which is not justified at all as I informed them 4 days in advance.
After continuous insistence, I was given the phone nos. of their senior representatives Mr. Rajiv Malhotra (M-9268910787) who did not pick my phone at all & then I spoke to Mr. Samir on 9213508786, who assured me that he will send the plumber on 12th.(Sunday) by 12.00PM. I kept on waiting till 2.00PM but nobody turned up, I tried the nos of your call center & Mr. Samir but No one took my call.
Finally I had to arrange for a plumber from outside, who came, opened the shower tap, changed the washer in just 10 minutes & charged Rs.50 only. This was an eye opener for me as their man could also have repaired it in a similar manner without creating so much of trouble for us.
This episode clearly shows that this is a fraud company just collecting Rs.599/- from people without any intention of giving any service. I have asked them to refund my money but haven't got any response till date even after one & a half month.
Regards,
Swetendra S Butola
M-9811957770
The details of this company are as follows -
Home Care Solutions
Head Office- Plot No-A-5/B Om Vihar,
Main Najafgarh Road, Uttam Nagar (Dwarka),
New Delhi-59.
Customer Care No- 09015113218-19
Help Line No- 09015113221
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