One of our customers Mr. Sivakumar Subramanian has raised a concern regarding non receipt of order for Ladies Flower Print Wallet on his blog posted on 24 th February.
In response to his complaint we have taken up the matter with courier partner First Flight, and refunded the order value on 8 th March to his credit card through which the transaction was done.
This incidence is just as an exception and not a standard of service quality we strive to achieve for our valued customers.
With Regards,
Sourabh Shrivastava
Customer Services - HomeShop18
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