Registered for web hosting for 5 domain package. Sales created wrong invoice. After payment was made, they told me to create another invoice and billing would do the needful. Now it is 15 days since the transaction started. They are unavailable on phone/ Live chat. Billing has not responded to our support ticket since 9th December. Always put the ticket 'On Hold' status. Complaints does not cancel order and process refund.
Transcripts of both tickets below
Wrong package provided
Ticket Details
Ticket ID: DWC-902910 Department: Billing team
Status: Open Priority: Critical
Created On: 01 Dec 11:54 AM Last Update: 15 Dec 04:53 PM
Edit Properties
Status: Priority:
User Ticket Creation
Mobile Number: 9890035485
Relince Mobile:
Domain Name: www.vattinfra.in
Conversation
Shyamal Thatte
Posted On: 01 Dec 11:54 AM
Hi,
I had ordered for a Linux hosting package with 1 domain free Add on Secondary server space and .in domain. Ms Shweta was to raise an order for the same, however she has raised a an order for Windows Hosting without add-ons. There seems to be a communication gap here.
The payment is made vide MHBC282407 for invoice 52533. Helm control Panel has been generated username - [email protected], password - 49695514. Please cancel the same and create Linux hosting package against our payment order - 52590.
Also could another invoice be created for add 'secondary server space (Rs 500) and .in domain (Rs 300). We will make payment for the same immediately.
Thanks and Regards
Shyamal
Shyamal Thatte
Posted On: 01 Dec 05:07 PM
We were informed that our package setup would be in 1 hr after credit card payment. Can this be expedited and access to cpanel provided as our teams are prepared to port our existing domains to manas
Billing-Team
Posted On: 02 Dec 01:52 PM
Dear sir,
I would like to update you that as you have paid 3000/- for 5 domain package and with that you have given
.in domain which is NOT FREE with the package. so kindly conform if you want the same domain name please
make the payment of rs. 750/- or you can go for FREE domain name eg..com..co.in etc...
Kindly revert for further clarification so that we can register the domain and change the platform also.
Shyamal Thatte
Posted On: 02 Dec 02:36 PM
Dear Sir/Madam,
Ms Shweta had informed me that Rs 250/- extra will have to be paid as the 5 domain has a discount of one domain worth Rs 500/-. Could you please confirm?
Also could Sales raise an invoice for Rs 500/- for Secondary Server Space Add-on.
Thanks and Regards
Shyamal
Billing
Posted On: 03 Dec 01:56 PM
Dear sir,
This is to inform you that you can make the payment for secondary server for this invoice Invoice #52723
Which package you want as per that please place the order and get back to us we will active it
but, for you kind information please do it from your end, so that this type of miscommunication...
Shyamal Thatte
Posted On: 04 Dec 10:58 AM
Payment against invoice made - #MHBC282492. What about the additional payment required for the .in domain? that was not on the invoice. Please instruct the technical team to activate our linux hosting package so we can start porting of our current website and creation of email id's
Regards
Shyamal
Billing
Posted On: 04 Dec 02:03 PM
Dear sir,
just make a payment of rs 350 extra so that we can able to provide you the .in domain name
with that package for 1yr, Please let us k now the invoice number for your required package,
we will active it for your last payment. No need to make the payment again.
Shyamal Thatte
Posted On: 04 Dec 03:04 PM
The Invoice # is 52590. Also could sales create a invoice for Rs 350 which will pay immediately.
billstaff569822
Posted On: 05 Dec 09:36 AM
Dear sir,
As per the details we will check and get back to you. please c-operate till that time.
Kindly revert for further clarification.
Shyamal Thatte
Posted On: 05 Dec 04:37 PM
Please let me know a time line for this issue getting resolved. It has been already 5 days since our original payment for hosting package.
We also provide remote technical support and in case your teams are not capable, we will be glad to assist.
billstaff569822
Posted On: 06 Dec 02:04 PM
Dear sir,
Please have patience as we will do the needful soon please don't update the ticket.
Shyamal Thatte
Posted On: 08 Dec 06:45 PM
Dear Sir/Madam,
Is seems your department does not understand the gravity of the lost time to us in this delay.
We have raised ticket AYV-785492 requesting cancellation of our order and refund of our monies.
Please proceed with the same.
Thanks and Regards
Shyamal
billstaff569822
Posted On: 09 Dec 10:48 AM
Dear sir,
As per the details we will check and get back to you. Please co-operate till that time.
Kindly revert for further clarification.
Shyamal Thatte
Posted On: 15 Dec 04:22 PM
There has been no action from your side until now. Please cancel this order and initiate refund of our money.
Also please provide us a number to escalate this issue to your management.
Sincerely yours
Shyamal
No response by Sales/Billing Team - Request for cancellation and refund
Ticket Details
Ticket ID: AYV-785492 Department: Complain Booking
Status: Open Priority: Urgent
Created On: 02 Dec 05:44 PM Last Update: 15 Dec 04:20 PM
Edit Properties
Status: Priority:
User Ticket Creation
Mobile Number: 9890035485
Relince Mobile:
Domain Name: www.vattinfra.in
Conversation
Shyamal Thatte
Posted On: 02 Dec 05:44 PM
Dear Sir/Madam,
We have paid for a 5 domain plan for 1 year yesterday.
The sales person who raised the invoice did the same by mistake so a windows plan has been assigned to us.
We had requested a '.in' domain and secondary server space add-on for which no invoice has been generated. We were informed by sales that the .in domain would cost only Rs 250 however the billing team is asking for Rs 750 additional.
You sales/billing teams are not responding, while there is no response to tickets, phone lines are busy and no person comes onto the live chat. We have spent many attempts at contacting by phone, wherein when we eventually get through, we are told that we will get a a call back in 10 mins, which does not materialize.
We request you to kindly cancel our payment and refund the monies back to our account. We wish to move our custom to another provider.
We sincerely hope that you will improve the after sales service provided by your teams.
Sincerely yours
Shyamal
complain7654Bok
Posted On: 03 Dec 11:13 AM
Dear sir,
With respect to your issue we will discuss with concern team and revert back to you, kindly co operate.
Thanks and Regards,
Complain team,
Manashosting.
complain7654Bok
Posted On: 03 Dec 04:50 PM
dear sir,
With respect to your issue, our billing team had replied to you and given details, kindly cross check and for more queries revert back to us.
Thanks and Regards
Complaint team
Manashosting
Shyamal Thatte
Posted On: 04 Dec 10:59 AM
Payment as requested done. We need the linux hosting package activated soon. Please inform Technical team.
complain7654Bok
Posted On: 04 Dec 11:07 AM
Dear sir,
With respect to your issue we will discuss with concern team and revert back to you, kindly co operate.
Thanks and Regards,
Complain team,
Manashosting.
complain7654Bok
Posted On: 04 Dec 04:29 PM
Dear sir,
With respect to your issue our billing team had given solution to your, kindly reply to billing ticket asap.
Thanks and Regards
Complain team
manashosting
Shyamal Thatte
Posted On: 04 Dec 04:34 PM
I have requested billing/Sales to create invoice for additional payment of Rs 350. Meanwhile technical team can atleast provide the Linux hosting package as the payment for the same has been made on Monday itself.
complain7654Bok
Posted On: 04 Dec 04:38 PM
Dear sir,
Sure we will do the needful at the earliest
complain7654Bok
Posted On: 05 Dec 01:09 PM
Dear sir,
With respect to your issue, we had cross checked with concern team and found that your issue has been solved.
Let us know the status from your end, so that we can close the ticket.
Thanks and Regards,
Complaint team,
Manashosting.
Shyamal Thatte
Posted On: 05 Dec 04:34 PM
Hi,
The billing team has moved the status of the issue to 'On HOld' and updated the ticket that they will resolve the issue, however they have not provided any date for completing the process.
I still DO NOT have access to any hosting package and neither is the vattinfra.in showing as booked on WHOIS?
Please look at this urgently or provide me with the contact numbers of some senior person in your organisation responsible for Sales/Billing/Technical issues.
Else as have requested please cancel the complete transaction and refund me the Rs 3000 paid on Monday and an additional Rs 500 as per the second invoice.
Regards
Shyamal
complain7654Bok
Posted On: 06 Dec 09:41 AM
Dear sir,
This is with regards to your issue, our team is working on it and it is under process, and we will do the needful at the earliest
Kindly co operate.
Thanks and Regards,
Complain team,
Manashosting.
complain7654Bok
Posted On: 08 Dec 12:22 PM
Dear sir,
With respect to your issue, we had cross checked with concern team and found that your issue has been solved.
Let us know the status from your end, so that we can close the ticket.
Thanks and Regards,
Complaint team,
Manashosting.
Shyamal Thatte
Posted On: 08 Dec 06:42 PM
The billing team has updated the ticket with following :-
Quote
Dear sir,
Please have patience as we will do the needful soon please don't update the ticket.
Ticket Details
===================
Ticket ID: DWC-902910
Department: Billing team
Priority: Critical
Status: On Hold
Unquote
I do not take that as an issue solved.
There has been no update from billing since Friday.
Please could you escalate this complaint and initiate the process to cancellation of the order and refund us the amount paid.
Thanks and Regards
Shyamal
complain7654Bok
Posted On: 09 Dec 11:29 AM
Dear sir,
We will cross check with concern team the status and revert back kindly co operate.
Thanks and regards
complain7654Bok
Posted On: 13 Dec 03:49 PM
Dear sir,
With respect to your issue, we had cross checked with concern team and found that your issue has been solved.
Let us know the status from your end, so that we can close the ticket.
Thanks and Regards,
Complaint team,
Manashosting.
Shyamal Thatte
Posted On: 15 Dec 04:20 PM
There is no reply from billing since 9th December. Our hsoting package has not been updated yet.
It has been 15 days since this process was initiated, and nothing is done regarding our hosting.
Please cancel order and refund our payments of Rs 3500/- as we do not want to avail of your services any longer. We have already shortlisted another provider.
Regards
Shyamal
The site mentions that all disputes will have to be settled under Bangalore jurisdiction.
How can action be taken to get refund.
In case we have to travel for hearings we would like to claim that all expenses towards this be part of the claim.
0 comments