Respectedsir,
On 1st of march I had ordered an IFB DIVA MODEL washing machine from home shop 18 with order no 700990619 through my HDFC credit card (no-5176 5210 0686 5358) of amount 11, 999Rs. on 7th march I received a message as my order has been cancelled and my money will be refunded to my credit card account in next 78hrs. but till now i didn't received any amount. When i called up to home shop 18, one of the executive said that my amount was refunded on 7th march with the RR NO.66659198.
But when i enquired from HDFC BANK executive said that no amount was credited in my account till today regarding this transaction. Moreover they said that two transactions has been done to HS18 regarding this washing machine one on 01-03 & other on 06-03. Now HDFC bank is asking for letter from HS18, saying that only one transaction has been done to them to settle this transaction dispute. Iam calling up to HS18 to regularly to provide me a letter on their letter head pad with stamp & authorized signature. But they are not at all responding & they are not refunding the money regarding the transaction that i had done on 01-03.
We had given fax to Miss. Sandhya Arora of HS18 on 14-03 regarding this issue. But there was no response. Iam requesting to HS18 to provide me a letter on their letter head pad with their stamp & authorized signature saying that " only one transaction has been done to them reg: IFB DIVA WASHING MACHINE on 01-03." & to please refund my money regarding this transaction immediately, otherwise i have to pay an amount of Rs.24000 to HDFC bank which is highly impossible for me.
This is my humble request to please kindly consider the above & do the needfull for me & give me justice.
thanking you.
from
K.SIVA SAI SYAM KUMAR,
C/O.C.V.KRISHNA REDDY,
H.NO.27-2-939,
A.C.NAGAR MAIN ROAD,
NELLORE-524002
A.P.
MOB.NO.9985855508
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