I had purchased an imedia touch screen phone based on the tv advertisement on channel home shop 18 on which they assured a no question asked 15 days money back on non liking of the product.
List of complaints.
1) This cell phone is a china phone, which is not being informed to the customers in the advertisement, which misguides the customers and i am a victim of the same as I never intended buying a china phone.
2) the imei number provided by the company for this cell phone is not recognized by my netwrk service provider (loop) and very soon will be barred by other network providers as well. Its not even recognized in the genuine imei list when i checked online. Due to this I am not abl to use the cell phone as it shows as an invalid sim
3) home shop 18 is turning off from its words of a 15 days money back, when i demanded the same as this cell phone is creating a lot of hassels for me.
4) Being a China phone the charger of provided along with this phone was dead on the 1st use itself.
5) Even the touchscreen does not function properly.
6) When called for a refund the hs18 customer service excecutive arrogantly refuses the refund as promised into the ad stating they do not provide a refund once sim is inserted into the cell phone which was not stated before buying the product. They said refund with no questions asked within 15 days the product is bought.
i demand a full refund for the hard earned money I have spent for this useless and worthless things and request some kind of regulations to be imposed on these kinna home shopping to protect the interest of innocent customers.
0 comments