I made the mistake of purchasing a few items from Collection i outlet in Mani Square Mall, Kolkata on the 24th of May. Actually Collection i belongs to Home Solutions Pvt. Ltd. a subsidiary of the so called famous Pantaloons Group.
Customer Data Form Serial No.1354 dated 24/05 amount Rs.49, 999/-
Advance Receipt number : 2055000721 dated :24/05 amount Rs.56, 856/- chq no.016185
There were some furniture and some linens which I made the mistake of buying form your outlet. From the store I was promised a delivery of the linens. The furniture boxes were delivered but inspite of making repeated calls no one ever came to fit the furniture or deliver the linens.
There was a great communication problem in their system and no one ever seem to pass on a message to the responsible department because every time I call I am said that there is no record of the previous calls I made. Every day a new person picks up and knows nothing about the problem. I do not know who they pass on information to. I can never find the 'concerned' person.
Now after this problem is solved the product they delivered was defective and after perusing the matter for over 4 (four) months the concerned person, Mr. Deepak Arora (Mob : 09335978806) of the Bombay office could NOT get a service personnel to my place.
I think people should know about their business practices lest they get duped and cheated. Don't you think so? Please spread this information.
Thanking you,
Sincerely,
Priyankar Mukherjee
Consignee Name: Nishantika Roy,
704, Purbachal Road (North),
Tripti Apartments,
Opp. Nine Star Club,
Kolkata-700078
Contact Numbers : 9804251996 and 98362 11245
Res : 033 2484 3011
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