I bought furniture set from Hometown on Saturday 5th April for Rs27000/- and paid the amount thru Credit card. On reaching home I realised that the furniture is big and can not be accomodated in my house and hence I called Customer care number to cancel the order and check the process of refunds. It is mentioned in the terms and conditions in Home Town bill that if the amount is Rs. 20000/- then the same will be refunded in either in the credit card or thru cheque. To my suprise the customer care told me that they do not know the process and they will ask furniture department to call me back. I kep waiting but no one called me until evening and then I started calling them at the furniture department number. I am shocked to hear that no one there knows any process and they kept telling me that they will call me but no one called up. Finally in my last call Mr. Manoj came at 9:30 on the phone and said that he will talk to the department manager and let me know. I said that I do not need the order so please cancel and refund the amount in my credit card. Manoj kept saying he needs to speak to his manager. On asking his manager's number he said that manager's mobile is confidential. I am really shocked at these replies which shows that home town really do no care for their customers. since Sunday I have been calling them and nothing is happening and on monday night Manoj said that he has kept the delivery on hold and regarding the cancellation of order he needs his manager's approval. This is a nonsense process and mental harassment and nothing else. how do his manager has the right to approve my order cancellation request. I am not sure what to do now. Nobody is calling me and whenever I call them they say Manoj is busy in a meeting and he is taking care of my request.
I am really bothered as the amount is not small. it is Rs. 27000/- and home town people are behaving irresponsible. This has caused me so much of mental tension and pressure that now I am sick with fever and BP. We are working people and not business man for whom these kind of loss does not matter. It will ne really good if some one helps my in getting my money back from Home town.
0 comments