Hi,
I have done big mistake by getting to words of Hometown Hyderabad. On Feb 5th I had a visit to the store and Sales team had said I can make advance payment and get special offer which is available on that day. They had shown that they will be giving 40 % discount and additional free items. Sales team said once they take measurements of my apartment they will provide me the exact design based on which they will draft a agreement between Hometown & the customer. But later I felt that Hometown agreement is one sided agreement which is totally in favour of Hometown. Customer has left with no option of raising his voice just need to accept what ever and how ever Hometown delivers. More over entire payment has to be made with out even completing the work. So I decided to cancel my order as it was not confirmed by me. But when I approached the store manager Mr . chakradhar is denying for cancellation and more over forcing me to do business with them for Rs 1, 90, 000 else he cannot refund my advance amount of 10, 000. Even though I have not been into any agreement with hometown on execution and final design Mr Chakrdhar is saying he has already placed my order so he cannot cancel. I had requested him to put the same response in written for which he denied. Later on my repeated request Mr Chakradhar said he need two days for sending email about my discussion. But two days has past but no response from Mr Chakradhar. Hometown company website clearly states cancellation policy but he not reday to accept.
http://www.hometown.in/info/cancellation_policy.html
But they are not honouring it. They are cheating me with out delivering anything for Rs 10000/-.
Please be cautious with Hometown. I could see many bad reviews all over web.
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