We bought a godrej digital safe locker from home town a division of home solutions retail ltd.on 05/11 that on 5th of november for which we paid Rs.13965 the same day. The store manager promised to deliver the product within 48 hours. They had given us only the advance receipt (advance receipt no.2003025928)
Today it is 20 th of november yet we have not received the digital safe locker .on repeated phone calls to the store we getiing the same answer to wait for 2days since 2weeks.we made call on 19th nov. for which they said to deliver the product by evening.
The reason why i am complaining about this retail store is this is not first time we had this experience.we bought a television in this same store during diwali festival offer time.they promised to deliver the television by next day evening.but we got it after a week that too after repeated phone calls.
We bought another product kent water purifier on 5th november the same day we bought the locker.we got it delivered after one week.again a week delayed.on top of that the installation service was not done untill 19 th november .only after repeated calls to the store they had sent the person to install the kent water purifier on 19th november.
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