Inconsumercomplaints.com » Miscellaneous » Review / complaint: Honda Accord - Vehicle damage by the Honda Deale | News #267249

Honda Accord
Vehicle damage by the Honda Deale

Dear All,

This is with reference to my telephonic discussion held today with Mr. Bhutani (HONDA CARS INDIA) i.e. Wednesday July 01 regarding the captioned issue.

It was very unfortunate that the person at his level quoting the captioned matter as (A VERY MINOR DAMAGE).

I would like to high light the fact that for Mr. Bhutani or HONDA Cars India the matter can be very light but not for me coz i have spent lakhs of rupees on it in fact HONDA's FLAGSHIP MODEL i.e. ACCORD.

Now i can easily imagine the kind of seriousness towards the matter by the Honda Honda Officials and by the Dealer's Official i.e. RING ROAD HONDA, Gurgaon.

My last discussion with Honda officials (Customer Care Manager) and with Ring Road Honda held on Monday June 25 and no body bothers to call me to get the solution of this matter.

IT SEEMS LIKE... NO ONE IS INTERESTED TO RESOLVE THE ISSUE.

With best regards,

Sukhwinder Singh Thind

&&&- Forwarded message &&&-

From: Sukhwinder Thind

Date: Wed, Jun 24 at 10:25 PM

Subject: Re: Kind Attn: Mr. Sukhwinder Singh Thind

To: Customer Relations

Cc: [email protected]

Dear Mr. Bhutani,

This is with reference to our telephonic discussion day before yesterday i.e Monday June 22 regarding the captioned matter.

I had a detailed meeting with Mr. Giridhar Vice President M/s RING ROAD HONDA, Gurgaon yesterday at 07:40 PM Tuesday June 23 and discussed various possibilities to cop with the current situation.

We discussed the following points to solve the issue.

Replacement of LHS rear door with the brand new door from a brand new car. OR

Procuring a brand new door from the Honda factory along with the paint and other required parts.

Body panel issue (which can be solved at dealers end)

Standby vehicle

and promise to get the solution by very next day i.e. Wednesday June 24.

However, i have received the standby vehicle Honda City but Mr. Giridhar has shown inability to me with the point nr. 1. and point nr. 2 (see above).

and indirectly suggested me to have a raw door from the factory and then getting it painted at the dealers end. which is by far not acceptable by me as the same shall reduce the cost of ownership of my car significantly.

I request you to kindly look into the matter ASAP and try to resolve the issue.

I hope, you would take it with the utmost priority at your end.

Your early action shall highly be appreciated.

With best regards,

Sukhwinder Singh Thind

Gurgaon (National Capital Region) New Delhi

email: [email protected]

On Tue, Jun 23 at 4:47 PM, Customer Relations wrote:

Dear Mr. Thind,

This is in reference to your mail dated 22nd June.

We sincerely regret the inconvenience caused to you.

We are understanding the details of the matter from our dealership M/s Ring Road Honda, Gurgaon and request you to kindly bear with us. In the meanwhile, we are advising our dealership to get in touch with you and address your concern.

For any further concern/query, please contact us at 1800-113-121or 011-39898918.

Assuring you the best of our services at all times.

Regards,

Jaspreet Singh

Customer Relationship Management

Honda Siel Cars India., Ltd.

Sukhwinder Thind

06/22 12:11 PM

cc

Subject

Fwd: Complaint-HONDA ACCORD-DL3CBA-3600-RING ROAD HONDA

FYI

&&&- Forwarded message &&&-

From: Sukhwinder Thind < [email protected] >

Date: Mon, Jun 22 at 11:56 AM

Subject: Complaint-HONDA ACCORD-DL3CBA-3600-RING ROAD HONDA

To: [email protected]

Dear Mr. Sen,

Very good mornning,

This is with reference to my brand new Honda Accord 2.4 (Automatic), which i bought on March 06 from one of your New Delhi based dealer.

Today my car had reported to your Gurgaon based workshop i.e. RING ROAD HONDA (BAS Engineering Pvt. Ltd.) sector 18, Gurgaon at 10:10 AM i.e Sunday June 20 for 2nd service and my car has follwing specs on board while reporting the workshop.

CAP NR. 22

Model Honda Accord 2.4 (Automatic)

License Plate Nr. DL-3CBA-3600

Chassis Nr. MAKCP262K8N001859

Engine Nr. K24Z20003630

Color White

Odometer 6659 KM

Date of Purchase March 06

I instructed the service adviser i.e. Mr. Santosh Kumar (9911574564) for the required job i.e. 2nd periodic service along with the wheel alignment. He told me to collect the vehicle at around 3:00 PM on the same day and i sent my driver to collect the vehicle at around 5:30 PM.

During the course of taking the possession of my car by my driver. he came across the LHS REAR DOOR and LHS REAR DOOR BODY PANEL was badly smashed.

I immediately rushed to your authorised workshop and discussed the matter with some senior officials over the phone and they accepted the negligence done by their department during the course of vehicle service and told me that they can repair the whole damaged stuff.

Dear Mr. Sen,

When i bought this car in march besides the big involvement of money there was and is a big involvement of sentiments as well.

and your authorised dealer has not only smashed my car but they have smashed my Sentiments all the way.

I can not accept this damaged car now.

You are requested to kindly intervene in this matter and instruct your department / Authorised dealer for the brand new replacement car immediately as am running without any other vehicle.

Your early action/ reply shall highly be appreciated.

With best regards,

Sukhwinder Singh Thind

Gurgaon (National Capital Ragion) New Delhi

INDIA

email id: [email protected]


Company: Honda Accord

Country: India

Category: Miscellaneous

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