This is to bring into your kind notice that on Saturday i.e. 05.09.2009 I had given my vehicle (MH 04 CY 6281) for servicing at V.D.Autowheels, Dwarka, New Delhi which is authorized Showroom & service centre for Honda Activa.
Regret to inform you that when I went there after confirming that my vehicle is serviced or not at 3:45pm, my vehicle was in as it is condition when I had left in Morning for servicing.
Morning when I went there to get my vehicle serviced through authorized service centre of Honda Activa I was very much assured that vehicle would be serviced properly & all my problems will be solved. At the time of giving vehicle for servicing I have been told by Mr. Vikas Choudhary that as this is paid service you will be charged for below mentioned services:
Rs.170 for Servicing.
Rs.154 for changing engine oil
Rs.220 for M Oil for giving good mileage
Rs.100 as Handling Charges as we have to send vehicle to our service centre which is situated at Mayapuri.
As I have mentioned above that when I went there in evening, vehicle was in as it is condition i.e. in same condition I left in the morning this clearly states that vehicle has not gone to service station for servicing. When I enquired I got response that we normally don't send vehicle to service station for serving to save our & customers time, we do servicing here only. So, as a customer I have asked him not to charge handling charges from me in that case as vehicle has not gone to service station for servicing. He said, we charge Rs.100 for washing then I asked what is included in Rs.170, he said this is labour charges washing is not included in this which I cannot believe because in servicing washing is included. After all these discussions, at the time of preparing bill I asked Mr. Vikas Choudhary to write in bill that you have charged Rs.100 for washing which he refused to write. At last I have mentioned that thing in bill.
When these types of answers were coming I started loosing trust in that dealer and asked about changing of engine oil & M Oil, I got answer that it is already been changed then I asked him when you are doing everything in front of me why you have changed these two things earlier, then he said it is your fault in morning only you would have asked that these 2 things should be changed in front of me only.
At last I got my vehicle at 6pm.
Request you to intervene in this matter & arrange to return Rs.100.
Most important assured me that Engine Oil & M Oil has been changed in my vehicle.
Amit Natani
9650013015
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