Honda Activa Scooter puchased in 2007 from Sarvpriya Honda, Ludhiana. The said scooter is having Registeraton No. PB-10-CD-2565. On 21-06, this scooter was handed over to the said dealer for third free sevice at 11 A.M., with the clear instruction not to change Engine Oil. I was told by the dealer that scooter will be ready at 4 PM. All this was clearly mentioned in the Job Card. I visited the dealer at 5.30 PM to take the delivery of Scooter, but the person available at the dealer informed that it will take some more time. The attitude and the behaviour of the personnel was very dissappointig. I visited again at 7.00 PM but even at that time I was asked to wait and that too in a very disgusting tone. At about 7.30 P.M. I was asked to pay Rs.137/-.On enquiry, the counter clerk informed that it is for Engine Oil. When I asked him that it was not required as I have already told at the time of preparation of Job Chart. At this, after asking somebody over Phone he said O.K. do not pay and handed over the Gate Pass to me, but his gestures were insulting.
I, feel that the dealer does not know the basics of Customer Dealings. It may be because he is confident that even with worst type of customer service his business can survive.
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