V.V. Aboobacker,
Saira Manzil,
Post. Peringode, Palakkad District,
Kerala State. Pin 679535.
DATE 06/06
Respected Sir,
I wish to submit the following for your favorable consideration and
sympathetic action.
I am V.V. Aboobacker, a senior citizen, aged 68 years, living on the
above address.
I am having a Honda Activa Scooter, with the registration No.
KL09/S5730 which was delivered at the Honda Showroom, Ghani Motors,
Kalpaka Junction, Palakkad Road, Mele Pattambi for some repairs on 3-03.
I had been given a verbal estimate of about Rs. 18000/-, after
thorough inspection of the vehicle by the mechanic. Accordingly, I
had paid them an advance of Rs. 5000/- with receipt No. 15532 dated
3-03.
I was enquiring to their service center No. 9895757042 till the 1st
week of April and I was replied that the works are in progress. After
that, I was told to contact the chief mechanic, Mr. Mohan on
9744696129.
Accordingly, I started calling him from 5th April onwards and he will
tell me a 2 or 3 days definite date that the vehicle would be
delivered to me. Again I will call him on the promised date and the
same 2 or 3 days promise would be continued and thus it continued till
20th May and I decided that there is no use of contacting him any
more. On 20th May, I contacted the Manager on 9895757929, described
the whole story and requested him to deliver the vehicle in proper
condition as I am daily spending lot of money for my conveyance. On
hearing all these he told me that he would call me back after proper
investigation. Accordingly, he called me back after one hour and
promised me that the vehicle would be ready with excellent condition
changing all the necessary parts etc., on Friday, the 3rd June
by evening 5.30pm whereas their closing time is 6 pm.
I patiently waited till that time and reached there at 5.30 pm, settled
their Bill no. 467 &1426 amounting Rs. 22380.24 and brought the
vehicle to my home.
On drive to home, I came to understand that the fuel meter is not
working. When I reached home, I have noticed so many complaints like self starting is out of order, seat lock Is out of order and I cannot even remove the key from the ignition.
The seat cover was excellent and there were no problem with the ignition key when I delivered the vehicle for repair. They have changed unnecessarily. Further, they have removed so many extra items from the vehicle.
Now, I cannot drive the vehicle and the vehicle is kept in my home.
Please imagine that spending Rs. 22380.24 and waiting exactly 90 days repair from a recognized agency, I cannot drive the vehicle. In addition to that, I have spent more than Rs. 30, 000/- for conveyance during the last 3 months. Please note that keeping the vehicle 90 days with them they cannot touch the self starter switch and they cannot replace a fuel meter.
Please find out the guilty for all these blunders and arrange to repair the vehicle within 3 days, to avoid legal proceedings.
Thanking you,
V.V. Aboobacker.
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