Hello,
I would like to share some feedback for the Hotel.
HOTEL AMBASSADOR
Nagina Bagh, Ashok Marg
Ajmer - 34 Rajasthan, India
Phone : 91-145-2425095, 2428479
Mobile :91-98280-53033
Fax: 91-145-2633147
Email: [email protected] / [email protected]
I had visited Ajmer on 29 Dec and had stayed in this hotel for 2 days with my family. The Bill Number is 24825.
However, the services and the facilities of this hotel was pathetic. I would specifically like to mention the 2 managers - Mr Arvind and Mr. Lobo who have not been helpful at all. Initially, looking at the site of the Hotel, it seemed impressive but the reality was a horror as the rooms were in deplorable condition. The washrooms were horrid and dirty with no hot water facility and leaking taps. The blankets provided were full of bed bugs which actually bit the folks and caused wounds. It was a nightmare. On top of it, Mr Arvind fooled us by stating that the Hotel has top of the art facilities etc. Mr. Lobo was rude and sarcastic and was NOT ready to listen to the complaints at all of the customer but rather mentioned that had it been the case then we should have informed earlier. It was really horrible as we had reached by car very late to Ajmer in the night and it was not possible for us with a baby to go hotel hunting at that odd hour of the night else we would have definitely done it. But yes, a lesson learnt is that one should never go by the website claims as it is all a big lie. Mr. Lobo should really be asked to leave as he does not fit the hospitality industry and should be in a job that requires one to be sarcastic, cunning and vile.
Make a note that in the night itself, it was complained to Mr. Arvind of all the above but he did nothing to fix it rather left after the night shift and mentioned that complete bill must be taken from the customer.
Also, the food served in the Hotel was really bad as my sister fell sick the same night and had loose motions for the whole day. She had to take medicines and also suffer a lot. It was really a nightmare experience.
On this, we had requested for discount but Mr. Lobo was adamant and did not budge at all and was not even ready to give a discount of even 1 rupee which was ridiculous and horrendous!! On top of it, he misbehaved with one of our guest who had come to visit us thenext day with some delicious home
made food etc. which was indeed pathetic. This is not the kind of treatment one expects from the Hotel staff.
We visit Ajmer regularly and I will make sure that I inform everyone of this place so that nobody visits it from my known folks atleast and will ensure to mark this in the consumer forum and other feedback websites as well so that everyone is aware of the poor services.
IT WAS A HORRIBLE EXPERIENCE AND I WILL MAKE SURE THAT THIS IS PROPAGATED EVERYWHERE!!!
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