Hello,
I am very sorry to inform you that hp's service is very poor and those guys are irresponsible, I have never expected such kind of attitude of HP towards their customer...
I was in contact with them earlier also but it seems that they gives a damn shit towards customer relationship, i am very sorry for using such kind of language but now I cant handle this any more. I had inform them that my laptop have an internal screen damage.
I bought this laptop from RPG cell-u-com Banglore in october.
First I went to Indore's HP service centre when the damage was very little but they told me that there is some problem with my bill because on your database it shows that my waranty was over in may then I showed them my billand tell them to repair it but they refused to do so, then i went to Banglore where I am Pursuing my MBA and at that time the damamage increased alot because i have to do alot of work on my laptop, then they told me that the damage is increased very much and the second time after talking to you I went there on 14th of August but they were closed due to some festival and they didnt mention there phone no. on the board and I also tried on the number which you gave me but no body picked my call then i found Hp service centre Banglore's number on net but the result was same. On 15th of August I left for Pune because of my internship program than yeserday I took an off from my office and went to HP Pune's service centre but they told me that the dama
ge is so much that it will count in physical damage, if you came here earlier than we could do something but the damage is increases very much and there is also the warranty problem due to difference in purshasing date on my bill and your data base,
just because your sevice providers didnt took any initiatives to solve my problem the damage has increases and now I cant do any thing in my laptop and because of this my working efficiency is very less.
So just because you guys are not giving any attention to my problem now I have no other choice left but to sue HP hence I have decide to go to consumer forum and and file a case against HP and there service.
I am having following problems with HP-
1. Fraud billing- the date in my bill and on your database is different.
2. providing wrong information- the address of Pune's service centre which I found on net was wrong, the service centre was shifted from there to somewhere else before one year and you guys didn't update the information.
3. Poor customer service- Just because hp service providers made delay in repairing my laptop now the damage is increased very much. And above all to tell the exact cost of repairing a laptop they want Rs.300 for the quotation of that laptop which is under warranty.
4. All the inconvinience happened to me because of Hp.
I am a brand loyal customer of HP and being an engineer most of the student comes to me and ask about which laptop to purchase, in my lass around 48 students purchased an HP laptop but now they all are watching how much inconvinience i am facing because of your poor response, the same problem was happened in my friend's Acer laptop and they replace it in just 3 days.
Mohit Singh
09021228703
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