I have been hp gas user for the last 7 years and have two connections with u.i have enjoyed decent service. i deal with an agency called yogesh gas agency on hill bandra, mumbai-50, its behind bandra medicals on hill road.
of last 4-5 months..i have complete dissatisfaction with the agency and the cylinders it self..
firstly- its happened two times that i have got cylinders when ordered for fresh ones..that on useage they turned out to be empty- on complaint and much screaming i was told to take from the starting point of delivery and to pay 100 bucks- seems like its a racket and we have to suffer because 100 bucks get made by using us helpless people!
so, to avid this we started to check the cylinders when they get delivered..so that we dnt suffer later. but reallyy why shud we even doing this? and that also despite checking also u get cheated..refer to my point no.3
secondly- two times the regulator doesnt work on the cylinder..again have to beg for someone to come and fix the problem and again we are charged..
on monday, 9 feb- when i change my cylinder..and put the fresh one..it works for half an hour and goes off..this is the condition of new cylinder???
i reported this but still... had to deal with extremely rude staff..anyways, i let it pass and booked my cylinder was told it will come in 2 days but,
its 12 feb today and i am without gas for the last 3 days... its amazing..how a company which advertisied for 24 hrs delivery has such poor service..
lastly, when i order my second cylinder..im told 15 days delivery??? is this ridiculous or its how your organisation normally functions???
im at wits end and frankly have zero hopes from you people..as corruption and anything goes attitude has become a norm now..
i am writing this in hope that some prompt action will be taken..but frankly..im sure nothing will be done.
richa bahl
my consumer no-613215
mob-9867003875
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