Inconsumercomplaints.com » Miscellaneous » Review / complaint: HP Gas - No Proper Customer Service | News #274592

HP Gas
No Proper Customer Service

Today (25-7) I called up the HP landline 02512323686 @ Kalyan, Nr Maskar Hospital, I spoke to a person (he did not want to disclose his name), I placed the request for booking the cylinder, he said that the cylinder will be delivered sometime in the next 4-5 days, I requested him to get it done before that he said that its not possible, he instead started advising me saying that as we have two cylinder we should book the gas before hand. I told him that we always the book gas at this date only and last month it arrived within 1 day. He then said that right now we can't do anything about that and without notice just hung up.

I called again and spoke to a lady (she did not want to disclose her name as well) She want not able to hear me neither was I, She said she cannot hear, as I head her partially I said that even I cannot hear her. She again without making any further effort to understand what I was saying hung up, which made more irrate,

I again called in and now spoke to same guy I spoke earlier, this time whithout telling any thing I asked him for his name and the office location. He said his name so fast, I only head the wind blowing through my ears. I asked him again, he again did the same thing. I asked him his location he said Kalyan

I again placed the booking request he said he has already taken it down however he again denied that he cannot send the cylinder before 4-5days. I was very upset that the Gas at my place would not last that long. So I asked his managers name, he said he is not authorised to give his name or his manager name., I said if I want to give a complaint how will I identify whom I was speaking with, he said he cannot help and put me through to the same lady I was speaking when I called the 2nd time, On hearing the problem she said that she will try to send it as early as posisble.

I again asked her for the manager name and the Guy's name whom I was speaking with she said that she also connot disclose any one name, Atlast she gave me the name of her Manager if I am correct Dayawant Jhadav, asked her whether he is in the office she said yes, told her that I had asked the same question to the Guy and he said that he the manager is not come to the office right now.

The lady then said that she the manager will so be arrived, she is not sue when.

I confirmed the order has been placed however I not sure whether we can expedite the delivery


Company: HP Gas

Country: India

Category: Miscellaneous

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