Employee working in HP Gas (BHEL) branch tracks the customer number and book the cylinder on behalf of customer and get it delivered to his house for selling it at high rate. When the customer is in need of refilling the gas and attempting to book by phone, customer gets the response back with the date which is not the actual receipt of his/her prior cyclinder and then getting it postponed for delivery, which will keep the customer to purchase the food for entire family including kids from outside for 2-3 weeks. After 3 weeks, when it gets delivered, Delivery guy is rejecting to give a bill for the delivery for record purpose. Moreover, branch is rejecting to accept the form for filing the 2nd cyl, which is again unacceptable.
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