M/s HP Gas,
Sir,
I am Sanjeevaiah. N, having HP gas connection, HP gas consumer No.641598, with Madhu Gas Agencies, HP gas dealers, 6-1-96/6 Padmarao Nagar, Secundeerabad 25, Phone 27507708 and complained to emergency phone No.040 27801123 at 7 am informing leakage of LP gas from regulator after inserting it to the cylinder. The person manned the phone attended after 30 minutes and advised to keep the cylinder outside the house keeping the cap. He did not give proper reply when the technician will attend the complaint. He told that emergency means after burning the people or exploding the cylinder. Agin I tried to contact at 10.00 pm but no body lifted the phone. so far no body attended. Earlier I have complained with the dealer on 2nd August and no body attended. I get it repaired through private agency. The private technician detected that cycle tube is used to connect the cylindeer and stove which is supplied by the dealer and reported it is dangerous. Then private technician attended and replaced with suraksha pipe.
Your customer care service is hopeless and it seems that your staff will attend after happening serious accidents and will not take preventive steps. I express my dis satisfaction in this regard for nil service.
N.Sanjeevaiah,
mobile No.9701360635
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