Hi,
I had complained to the HP dealer in the month of January regarding flame emerging out of the knobs of the burner. No mechanic was sent. I again complained to them when I went for booking the gas on 04th April.
I specifically told the clerk on counter that since I have just one cylinder, he could send me the mechanic along with the guy who would deliver the gas cylinder. He stated that the mechanic could do the work without the gas cylinder.
The mechanic arrived in about three to four hours. Again I reitereated that I had no go gas cylinder coz I had only one cylinder, he asked whether I could get from my neighbours which was not possible.
I told him my complaint and told him that he could return after the gas cylinder's delivery was done. But he confirmed that he could check and repair without the cylinder. I again asked him whether I need to change the burners (Surya Ratna with ISI mark) since I had the burners for the past 10 years and whether they provided any? He said that they didn't supply any. I told him I was ready to purchase new one but he said he could repair this burner. So I consented. He charged me Rs 345 and replaced some parts and put in some new parts.
I again asked whether he needs to check when the delivery of the gas was done. He refused saying the work was already done. During the day one of my neighbours offered one of her extra cylinders to me.
After connecting the same I could start cooking. But alas this time the flame that emerged from the knob was so large that I was frightened to use it.
My question is :
1. How much of a mechanic are these so called company mechanics in HP uniform?
2. If anything untowards happened who is responsible for this?
3. Are these safety measures?
4. Does it take so long to get a second cylinder that is more than 6 months just because we don't know how to bribe?
I really would want answers for the above!!!
Rohini
0 comments