Last month I bought a set of HP headphones from the Reliance digital store. I felt completed cheated after purchasing the item. Even before purchasing it the sales person was not supportive. I asked him to check the sound quality before purchasing and he completely refused saying that this is a sealed pack and we cant open it. you need to purchase the set and after that your item will be tested. I need to pay Rs 600/- for the headset to hear the quality of sound. After checking the sound quality, i was not at all satisfied. When asked them to replace it, they completely refused it saying it is "working". what a shit! I tired to explain that i paid 600 bucks for the quality. But the sales person was not supportive. Then, I asked for the Mr. Manager (Mr Nikku) over the shift. But, my hard luck the Manager sang the same song of working condition. After wasting my time, i asked for complaint book. Then i was provided with a piece paper called " feedback form" and the same was so short that i cant even express my feelings. Really that was a very bad experience with the store and store staff. Few days back, i received a call from the store for the apologies. But, still they didnt replace my item.
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