We have visited their service centre on 24-08-06 at Kalina and met Mr. Pratik during the warranty period. He forwarded the case to Gurgaon under case no 1401841. We wrote letter as above and sent all the print out papers. After removing the print out, the paper after several days too it bleeds if there is any moisture. We request to company that for bulky items like this printer there should be onsite warranty. We lost all hopes as the gurgaon office have not communicated anything in writing and over the phone they said that the vivera ink tends to bleed in moisture and before buying you should have confirmed at the showroom. When we visited the showroom they said that for technical details to call HP consumer no. The print out with them were all laminated and no printout were taken at that moment. My friend suggested to lodge the complaint on this website. Hence we request you to look in this matter and feel cheated as to how a reputed company like HP is not taking any responsibility. I have pledged not to buy any HP computers and laptops, as their carry warranty is so time consuming and risky. For printer. I wasted one whole day at kalina with Mr. Pratik and he too couldn't understand the problem.
I have other normal inkjet Hp printer 3745 worth Rs.3000 but that does not bleed. On this basis having faith in HP Company and products, we bought All in one worth Rs 15000.
We request if you could assist us as there seems to be a technical fault in the printer and HP are not interested in attending the complaint.
Other details of the product:
Product No: Q5834D
ITEM SN: MY5AC830X6
HUZAIFA MASSAWI
FOR GUJARAT CLAY MILLS PVT. LTD.
GUJARAT CLAY MILLS ESTATE, APEX HONDA 1ST FLR., OPP. BUNTAR BHAVAN, QURESHI NAGAR, KURLA (EAST), MUMBAI 400072.
TEL : 022 2405 2329 / 2405 3992
FAX : 022 2405 3357
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