HP PHOTOSMART PRINTER C6188
NOT ATTENDING SERVICE UNDER WARRANTY

SIR,

WE HAD PURCHASED ONE HP PHOTOSMART PRINTER C6188 (SL NO. MY61CF4366) FROM M/S MICRO INFOSYSTEM, SILIGURI, PURCHASE BILL NO.MI/03841A/06-07 DT 21.2.2007.

THIS IS TO INFORM YOU THAT THIS PRINTER IS UNDER WARRANTY AND WE HAVE BEEN FACING PROBLEM WITH THIS PRINTER SINCE WE HAVE PURCHASED IT. 4 TIMES WE HAVE SENT IT FOR REPAIR AND THIS IS THE 5TH TIME WE HAVE SENT FOR SERVICE. ONE TIME IT IS ALREADY REPLACED BY THE COMPANY.

CALL REF NO. B9275 DT 9.2.2008 TOLL FREE COMPLAINT NO. 8008334679

LAST CALL WAS LOGGED ON 3.1.2008 REF NO. B 9061 TOLL FREE COMPLAIN NO. 8007667432

NOW THE COMPANY HAS DENIED FOR THE SERVICE STATING THAT IT IS OUT OF WARRANTY WHILE WE HAD LOGGED OUR COMPLAIN ON 9.2.2008 (AT THE TIME IT WAS UNDER WARRANTY)

I GUESS THAT THIS MODEL HAVE SOME INBUILT MANUFACTURING DEFECT, SO I WANT TO RETURN THIS BACK AND REPLACE THIS MODEL WITH NEW MODEL FREE OF COST.

AND EXTEND OUR WARRANTY PERIOD, DUE TO LOT OF HARRESMENT AND MOST OF THE TIME IT WAS UNDER SERVICE.

REGARDS

RAJESH RATHI