I have applied for personnel loan Dhs 250000 with HSBC Bank on 27th October thru Mr Mohammed Nazar (Sales Associate, Direct Sales Team – Abu Dhabi Electra Street Branch).
When I filled the loan application form that time your Mr Mohammed Nazar told me the monthly premium is 6145.83 for 48 months, processing fee Dhs 250 and no insurance fee and I have to pay totally Dhs 295000 only.
But when the loan amount credited in my bank account 31st October in that bank mentioned that interest rate is 10.75% and the monthly premium is 6434.10 and bank deducted Dhs 1500 for processing fee.
After seeing this message I totally shocked. I couldn’t sleep. I am feeling like simply cheated by HSBC. So I called and asked Mr Mohammed Nazar, he told me, “I don’t know how it happened, I spoke to my manager, don’t worry we will revert back that extra chares and bank will deduct premium amount Dhs 6145.83 only” like that. And I asked Mr Mohammed Nazar for this conformation letter. He promised me and still he is giving.
About this matter I send complaint to bank via internet banking. But I didn’t get any reply. I went King Faisal Street – Sharjah HSBC Branch on 3rd November (Counter No 13). They told you have touch with Mr Mohammed Nazar only. We can not do anything like that.
I don’t know now what to do and whom to meet?
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