Inconsumercomplaints.com » Miscellaneous » Review / complaint: HSBC Bank-Pune - Missing using my Record | News #279308

HSBC Bank-Pune
Missing using my Record

Hello sir/ madam,

I have given below the Email chain that i communicated with HSBC bank. If you read it from Bottom to top then you will understand my case. Please do the needful. Thanks

Note: Myself:-Ganesan, Bank manager name Ganesh. I am mensioning this to avoid confusion while reading the email Chain below. Thanks

Ganesh,

You mentioned in your earlier email that my account as been closed and I won't get any email or phone calls. But I received statement for Sep to October and October to November. I have given your comment below.

This is the comment from Bank manager

""Pl have look on my earlier revert (In red bold), I have already mentioned that, Aug month statement may generated & sent to your communication address hence Pl ignore it. I have already confirmed that, all the charges has been reversed & card has been closed from our side, then why do you want confirmation letter from us, why can't you treat this mail as written proof"".

This shows that you’re are trying to cheat the customer and misusing the customer record. This is my last email if I won't get proper solution to this I am going to consumer court.

With Regards

Guru

&--Original Message&--

From: Guruswamy Ganesan

Sent: Thursday, November 20 10:34 AM

To: [email protected]

Cc: [email protected]; [email protected]

Subject: FW: FW: FW: Reminder 6&&&&&&&&&&&--:RE: HSBC CREDIT CARD ISSUE

Ganesh,

You mensioned in your earlier email that my account as been closed and I won't get any email or phone calls. But I received statement for Sep to October and october to November. I have given your comment below.

""Pl have look on my earlier revert (In red bold), I have already mentioned that, Aug month statement may generated & sent to your communication address hence Pl ignore it. I have already confirmed that, all the charges have been reversed & card has been closed from our side, then why do you want confirmation letter from us, why can't you treat this mail as written proof"".

This shows that you’re are trying to cheat the customer and misusing the customer record. This is my last email if I won't get proper solution to this I am going to consumer court.

With Regards

Guru

&--Original Message&--

From: Guruswamy Ganesan

Sent: Monday, November 03 10:30 AM

To: [email protected]

Cc: [email protected]; [email protected]

Subject: FW: FW: FW: Reminder 6&&&&&&&&&&&--:RE: HSBC CREDIT CARD ISSUE

Hello Sir,

Please update on this. Thanks

With Regards

Guru

With Regards

Guru

&--Original Message&--

From: Guruswamy Ganesan

Sent: Tuesday, October 21 4:25 PM

To: [email protected]

Cc: [email protected]; [email protected]

Subject: FW: FW: FW: Reminder 5&&&&&&&&&&&--:RE: HSBC CREDIT CARD ISSUE

Hello Sir,

Please update on this. Thanks

With Regards

Guru

&--Original Message&--

From: Guruswamy Ganesan

Sent: Friday, October 17 4:56 PM

To: [email protected]

Cc: [email protected]; [email protected]

Subject: FW: FW: FW: Reminder 4&&&&&&&&&&&--:RE: HSBC CREDIT CARD ISSUE

Hello sir,

As per you last email you mentioned that my account as been closed but by mistake August month statement as been generated. But again I got e-statement for the month of September 08 to October 08.Last time I asked you to give me a letter confirming that my account as been closed just to authenticate from my side that my detail is not misused. But you mention in last email that my account as been closed and treat your email as written proof. But why the account is still active? Also give me valid explanation why my detail still exists in your record?

Please check the attached statement and password is Password: 4493gane2505

This is repeating even after reporting. This is hampering my work. I kindly request you to take action. Please response for this email. Thanks

With Regards

Guru

&--Original Message&--

From: [email protected] [mailto: [email protected]]

Sent: Thursday, September 25 6:48 PM

To: Guruswamy Ganesan

Cc: [email protected]; [email protected]

Subject: Re: FW: FW: Reminder 3&&&&&&&&&&&--:RE: HSBC CREDIT CARD ISSUE

Guruswamy,

Pl have look on my earlier revert (In red bold), I have already mentioned that, Aug month statement may generated & sent to your communication address hence Pl ignore it. I have already confirmed that, all the charges has been reversed & card has been closed from our side, then why do you want confirmation letter from us, why can't you treat this mail as written proof.

Request you to Pl visit the branch either call on the call center for more clarification if required.

I hope this clarifies.

Regards,

Ganesh DHUMANE

Asst Manager - Fraud & Risk Investigation 11, Amar Avinash Corporate City, Bund Garden Road, Pune

%%%%%%%%%%%%%%%%%%_

Phone. 91 20 66297792

Mobile. 09850045861

Email. [email protected]

%%%%%%%%%%%%%%%%%%_

Guruswamy Ganesan

To

25 Sep 2008 17:28 Ganesh DHUMANE/BSE

Mail Size: 12888 PUN/HBAP/HSBC@HSBC

cc

Mridula CHANDRASEKARAN/PLB

PUN/HBAP/HSBC@HSBC, Swayam

PRAKASH/CCR PUN/HBAP/HSBC@HSBC

Subject

FW: FW: Reminder

3&&&&&&&&&&&-

-:RE: HSBC CREDIT CARD ISSUE

Our Ref

Your Ref

Sir,

I am still getting statement from HSBC bank (Augest 08 to September 08). This is repeating even after reporting. Please look it to this ASAP.

This is hampering my work. Can you please send me a letter confirming that my account as been closed? This is to authenticate from my side that my detail is not misused.

I kindly request you to take action. Please response for this email. Thanks

With Regards

Guru

&--Original Message&--

From: Guruswamy Ganesan

Sent: Thursday, September 18 10:58 AM

To: '[email protected]'

Cc: '[email protected]'; '[email protected]'

Subject: RE: FW: Reminder 2&&&&&&&&&&&--:RE: HSBC CREDIT CARD ISSUE

Sir,

Thanks for your response. Can you please send me a letter confirming that my account as been closed? This is to authenticate from my side that my detail is not misused. Thanks

With Regards

Guru

&--Original Message&--

From: [email protected] [mailto: [email protected]]

Sent: Thursday, September 18 10:44 AM

To: Guruswamy Ganesan

Cc: [email protected]; [email protected]

Subject: Re: FW: Reminder 2&&&&&&&&&&&--:RE: HSBC CREDIT CARD ISSUE

Guruswamy,

Regret cause to inconvenience, however all the charges have been reversed & BT Cheque has been cancelled by the bank on 12th September.

Request you to Kindly ignore the statement, since it must be generated before the cancellation of the charges.

Pl feel free to call for any clarification.

Regards,

Ganesh DHUMANE

Asst Manager - Fraud & Risk Investigation 11, Amar Avinash Corporate City, Bund Garden Road, Pune

%%%%%%%%%%%%%%%%%%_

Phone. 91 20 66297792

Mobile. 09850045861

Email.

[email protected]

%%%%%%%%%%%%%%%%%%_

Guruswamy Ganesan

To

17 Sep 2008 19:06 Ganesh DHUMANE/BSE

Mail Size: 9700 PUN/HBAP/HSBC@HSBC

cc

Swayam PRAKASH/CCR

PUN/HBAP/HSBC@HSBC, Mridula

CHANDRASEKARAN/PLB

PUN/HBAP/HSBC@HSBC

Subject

FW: Reminder

2&&&&&&&&&&&-

-:RE: HSBC CREDIT CARD ISSUE

Our Ref

Your Ref

Sir,

I am still getting statement from HSBC bank (July to Augest). Please look it to this ASAP.This is hampering my work. I was advise to go through legal. I kindly request you to take action. Please response for this email. Thanks

With Regards

Ganesan Guruswamy

With Regards

Guru

&--Original Message&--

From: Guruswamy Ganesan

Sent: Monday, September 08 11:45 AM

To: '[email protected]'

Cc: '[email protected]'; '[email protected]'

Subject: Reminder 1&&&&&&&&&&&--:RE: HSBC CREDIT CARD ISSUE

Sir,

I am still getting statement from HSBC bank (July to Augest). Please look it to this ASAP.This is hampering my work. I was advise to go through legal. I kindly request you to take action. Please response for this email. Thanks

With Regards

Ganesan Guruswamy

&--Original Message&--

From: [email protected] [mailto: [email protected]]

Sent: Tuesday, July 29 4:46 PM

To: Guruswamy Ganesan

Cc: [email protected]; [email protected]; [email protected]

Subject: Re: HSBC CREDIT CARD ISSUE

Guruswamy Ganesan,

At the time of application you had asked for the Balance Transfer against your ICICI Bank Credit Card - 5176 5337 0467 7001 outstanding balance. The same had been dispatched to your mailing address however it might possible since your out of country it could be held with us.

Rahul/Mridula,

Pl check on the appended & Kindly take it forward as appropriate.

Regards,

Ganesh DHUMANE

Asst Manager - Fraud & Risk Investigation 11, Amar Avinash Corporate City, Bund Garden Road, Pune

%%%%%%%%%%%%%%%%%%_

Phone. 91 20 66297792

Mobile. 09850045861

Email.

[email protected]

%%%%%%%%%%%%%%%%%%_

Guruswamy Ganesan

To

28 Jul 15:24 Ganesh DHUMANE/BSE

Mail Size: 11950 PUN/HBAP/HSBC@HSBC

cc

Swayam PRAKASH/CCR

PUN/HBAP/HSBC@HSBC

Subject

HSBC CREDIT CARD ISSUE

Our Ref

Your Ref

Hello sir,

I am Ganesan Guruswamy working for John Deere pune. I went to USA on 3/04/08 and return back to office on 18/06/07. I received a HSBC credit card (No: 4476 9299 9021 4493) statement that I need to pay some amount.

I called the customer care and reported that I haven't received any NEW credit card from HSBC. They took my complaint ID: 2806012362.Her name is Geethanjali and complaint data is 21/06/08 .She mentioned that some mistake had happen from Bank side and will sort out. But again I got a letter from Bank I need to make the payment. So I called again on

24/06/08 and raised a complaint ID: 2806012362.Her name is Snehal. She again mentioned the same that I won't get any call from Bank. But last week I got a call from bank again regarding the payment. She spoke with me very harshly and gave a police complaint and i received a call from police to my office desk.

Police told me to go to back regarding my payment issue.

I went to bank on last Saturday 26/07/08 and met Mr. Swayam prakash and told my case. He suggested me to send an email to you regarding my case.

In the mean time I called BLUE DART courier regarding my delivery. They mentioned the package as return back to bank on 15/06/7. This status as been updated by Mr. Vijay from Viman nagar branch (BLUE DART) as well us Miss Rekha from Bund garden Branch (BLUE DART). I request you to look in to this case and sort out this issue

With Regards

GANESAN GURUSWAMY

EMBEDDED SYSTEMS

John Deere Technology Center

Cybercity, Magarpatta City

Hadapsar, Pune 411 013 INDIA

Phone: 91 20 6642 5823/5000 Fax: 91 20 66425002 [email protected]


Company: HSBC Bank-Pune

Country: India

Category: Miscellaneous

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