I had purchase a WATER PUTREFYING unit PURE-IT under invoice no. RPM 0500679789-9235076359 from Vidhiya Agrawal Agency, Hindustan Uni-Lever Anency, SHAHJAHANPUR.
That after about 10 months the system stop functioning and I called on help line 9235600600 who logged the complaint C-09988653 and there after until many days no response was received as per the direction of attending my complaint therefore again I logged a 2nd complaint after 20.03.2009 on dated 04.06.2009 complaint no. C-091272628 followed by dated 08.07.2009 complaint no. C-091284184. Since the area agent Mobile. no. 09415725443 was contacted and he says that as on this day today the company head office has not sent the KIT which went unserviceable within few days of it's implantation in my PURE-IT system. It may be noted that since the germ killer kit is a unit sealed and compact and has no visible opening in any site to conform the germ killer substance of it's quantity of consumable material. There by what ever KIT was brought on Payment of 365Rs. and replaced by there serviceman Mr. Santosh Kumar Mobile no.09450418405 was implanted by his self. The same KIT worked only for 10 to 15 days and never fulfilled the guarantee as said by the HINDUSTAN UNI_LEVER PRUE-IT product. This KIT was again removed by the Agency's Serviceman and taken back upon my Complaint no. 1 on dated 20.03.2009. Every time I am asking the local agent he is not taking his responsibility into it. And says to Report the matter to Consumer Form. As a consumer I feel very much cheated by these tricks in essential commodity Business Agencies. Now that a considerable time of 5months has passed that this complaint is pending and I have wasted enough time and money in making calls and approaches to the complete gamnet of this company willfully and deliberately playing with the customer and giving falls guarantees of after services to the consumer, I am really helpless and beg the Consumer Forum to take action and let new consumers not suffer and cheated any more. Water is bad every were and hygienically it very much necessary that a filter be implanted before the use. These companies have a very high attraction but after their success if fetching money from the consumer they forget and not attend to after sale services promises to the consumer This practice should at any cost be ceased or else it will form a JUNGLE RAJ where the Consumer Forum is heading for justice and low to the product consuming citizens.
I pray an immediate action be initiated leaving a mark of Honour.
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