Hi,
This is regarding a recent and a very bitter experience with their Service center at PATPARGANJ IND ESTATE - East Delhi, where I just gone to get my Accent CRDI Car regular Paid Service. Point here to note is they have charged for all the possible things in last three bills but the problem for which the car was sent and told remain unfixed. I was not facing any problems with the same before apart from the excel voice from the front left. At the time of estimation it was told all the needful would be done, but when the car was taken back and drive was taken there was ample noise which started coming from the doors and engine shield which is fixed below the engine and the excel noise continue to be there.
First Service after I purchased the CAR (Seconds) was in the month of June, their advisor told that estimate would be around 5-6 thousand, and then it was told that overall clutch needs to be changed and estimate would go up to 17-18 thousand. Final Bill Paid was approx 28000. So the point here is why customer once given the car to service agents and then only these crops come up & a call is made to customer that some other parts are not working fine as well and they needs to be changed immediately and customer do not have any option apart from saying YES to all. Anyways I wanted my car to be in perfect shape so I ended paying up because it was Hyundai authorized service station and I had trust on this. Being a Big Brand like Hyundai they can not cheat, which the assumption was made.
Issue here was my second paid service done last weekend when I was not in town and thought this would be the good time to have the service done as car has already run 9000 kms after the service. Estimate given was 7000 approx wherein all the problems told at the time of handing over the keys to the advisor “Mr. Sanjay Das” on 16 Oct. Car was given back on 18 Oct with the total billing amount of Rs 12500 approx. Advisor did not had a complete check after service and probably some extra noise also started coming after service which was not there earlier which was noticed when I came back on 19 Oct. Being Complete working week could not go to the service centre again. I went there on Sunday (26 October) and after 2-3 Trial and errors probably all the things got streamlined but when the test drive taken again there was the voice coming which finally was told that excel has gone and needs to be replaced (Estimate 22000 INR) & Doors alignment need to be re-fixed (DONE AFTERWARDS) / Engine Shield was to be re-set (DONE AFTERWARDS). Would like to highlight TWO points over here. First when I have been in constantly telling them that this is excel voice and in touch with the guys on my Holidays as well and I told them about this, they told that excel Boots need to be changed and apart from that there is no requirement (Expenses paid were approx 4000 extra). So when there was a need at that time why it was not changed then and there and an additional 4000 Rs were charged. Secondly when I have not said No whenever there is any extra part needs to be replaced and a call is made for that then why it was not done and it was noticed only when I had highlighted it to the Mechanics.
I was under tremendous stress and mental trauma because in total I have spent more than 40000 rs which was only for two service without any breakage and damage in the car and still need to spent 22000 more. I want a mechanic to be assigned and do complete review that why the bill has gone up like this, am sure there are going to be some more hidden stories in that. Secondly would like to request Hyundai People to do a complete quality overview and feedback from the existing customers should be taken so that at least truth is highlighted and needful action can be taken against the Culprits.
As I think Its Spoiling the brand value of Hyundai and at the cost of this it should be unacceptable by Hyundai.
I think Hyundai as company needs to have routine check on its dealers and the kind of service they are providing. After all it is their reputation which on stake. I'm sorry with this kind of staff and intentions to rob the clients and the pathetic attitude; I don't think I will suggest any one to go to SAMARA HYUNDAI ever and ever.
Thanks
Abhishek Singhvi
9958868555
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