I Had purchased i10 car in May from M/s Brij Hyundai, Agra.
On 15.06.2009 the power steering system failed and the car was sent to the dealer. The dealer created a Job Card No. R 200902714 and informed me that the similar problem has occurred in a number of cars. He said that he did not have the part and will request the company to supply the part. He also informed us that the car is safe to use and no problem will occur except that the steering wheel will be hard.
I accepted the plea and send a mail to you requesting for a response but till date no response received.
On 18.06.2009 the car was again sent to Brij Hyundai Agra and the dealer informed that the PWA No. 24 and the request for the part has been accepted the part will be available by 30.06.2009. He said that he will inform me and do the needful.
Yesterday 01.08.2009 the steering failed while driving and we were saved without any damage. The car just got stalled in the main market at Agra and we had to hear all the curses from the drivers behind us.
Today 02..08.2009 I went to the nearest dealer M/s Arvind Hyundai opp Tirdent Hotel Fatehabad Road, Agra and they were kind enough to tow the car to their workshop. I made a call to the customer care centre 9873564645 and spoke to a lady called Rajdeep. She listen to my plea very patiently and informed me that the complaint will be referred to Brij Hyundai only where I had got my last service done. I insisted that I am not going to send the vehicle to Brij Hyundai because of their callous attitude and the complaint should be sent to Arvind Hyundai Fatehabad Road only. Then after holding the call I was informed that being an urgent and a serious matter my complaint no. 1-25294676 is being forwarded to the dealer I had requested for.
Till 3.30 PM today no complaint has reached the dealer through your network and the dealer has not commenced any of his operation and informed to me on making a call be me to the dealer.
Then I called the customer complaint number as mentioned above and spoke to the incharge Mr. Vijay there. He informed me that normally the complaint is forwarded the next day only. I requested for number of a senior person of the company he gave me a Board number 011-41678800 but refused to give me the name of the person whom I should take to tomorrow.
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