Complaint of Santro Xing: Service centre has denied to repair the vehicle under waranty that to after keeping the vehicle 8 with them.
Vehicle Reg No-BR 1AH-5022
Date of purchase:11/12
Vehicle Dealer Name: Krrish Hyundai
First three services carried by Ashiana Hyundai Patna (Near benibabu garden)
Third Free service was carried by Ashiana Hyundai on 15/03.Odometer reading was 904km.
At that time i reported them for starting problem, they denied to take it for underwaranty repair.
I got my all three services carried out in front of me and i found they were doing only
Car washing, Engine scan (That of no use because eventhough fault was there but it did find any trouble in the vehicle).
After that i gave my vehicle to Krrish Hyundai service centre (Near nutan tower).
His driver came for pick up the vehicle on 20/06 but vehicle engine got ceased in the middle of the road.
Service manager accepted the vehicle for underwaranty repair. He didnot diagnos the problem infront of me.
He had agrred for underwaranty repair and gave me the Expected date of delivery 23/06.
When i went there to take my vehicle they told that due to improper quality of petrol following things has happen.
1.Carbon has got deposited on to the all 12 valves (8 intake and 4 exhaust valves) and due to that two rocker arms has got dammaged.
They told that they have send the mail hyundai for getting the parts of the vehicle and they will be receiving it by saturday and they will give the delivery on sunday.
Today at arrournd 11:45, his service Engg Mr. Satish has called on my cell and ask me to come to the service centre, i took the off from my duty and went there
Now the situation was entirely changed.
They denied to repair the vehicle underwaranty they were putting blame on that i have mixed diesel with petrol and thats why entire dammage has occured.
Even the service manager Nitesh is not able to explain the answer of my quesstion and each member of your service centre are putting blame on me.
My dear friend if there was any petrol related issue why the same was not being diagnosed in front me and at the time of taking the vehicle for underwaranty repair.,
Who can assure me that service centre guy cant mix any thing in petrol just for putting blame on customer.
I am a technical person working with Nokia but your service centre technical guys were not answering my question, he says he cant explain to me, its his internal matter.
Can your Service manager Nitesh can explain me how a diesel mix petrol can create carbon on itake and exhaust valve.
How he has diagnosed that diesel was mixed in the petrol.
How rocking arms has got broken due to carbon in valves.
I suspect following
1.Defective Rocker arm has fitted into my Engine.
2.Carbon May got deposited due to improper firing sequence, pre ignition, improper Air Fuel mixture in the engine.
3.Rocker arm may be defective from begining.
Please take this as a part of underwaranty repair service.
Currently your service centre has given me an estmate of 11000Rs (5300 only Justfied)
They have charged for follwing
Engine OH labour charge&&&&&--1100
Inlet valve 8PCS&&&&&&&&&&-576
Rocker 2 Pcs&&&&&&&&&&--840
Exhaust valve 4Pcs&&&&&&&704
Head Gasket&&&&&&&&&&&1336
Valve seal&&&&&&&&&&&&800
Leath work&&&&&&&&&& approx
Engine oil and filter&&&&&&-850
Please make a note i am not going to pay any rupee for this case as the vehicle has covered only 1207 Km.
I do claim all these thing for underwaranty repair and asking hyundai to cahnge the entire engine.
If i am not getting the solution for the same i will put a case aginst hyundai in consumer form and also i will give this email to Pahredar of TV18.
I will not take the vehicle till my entire problem are not getting addressed by HMI.
Remember one unsatisfied customer of an bigger Organisation can put significant effect on your vehicle sale.
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