My self is Parvinder Singh (Ambala Road Saharanpur) that I am loyal customer of Hundai since 1998 with the purchase of Sentro, I have a great satisfaction with the customer care of your esteemed organization from impress of this when I wish to upgrade myself I once again show confidence on your product and your customer services and I purchased Hundai VERNA - CRDI on 18/10 from your Commercial Hundai Showroom, Dehradun. However there are lot of option with me like Honda, Maruti and many more.
Really this is a beautiful and marvelous products and I am full satisfied with the VERNA.
But I am not at all satisfied with your dealer services and I have a big question on theirs technical capability and customer care, I have a instant with me on 17/12
that I was coming back from Delhi on 17/12 when I was on the way at Braut in the way my car suddenly stop it functioning and stop in the jungle at midnight, from my sources I tow my car from the place of breakdown to your authorized dealer workshop (Commercial Hundai) they inspect the car and tell me that engine was seized I have big question to them how it happened but they not give any satisfactory answer to me & try to hides something that I don't know. But I have any option with me so agree to it's repair. They promise me that we will delivered your vehicle within 7 days and convenience me that I should also take a insurance claim for my car's which have some scratches on door. I agree for it and give a approval for start the work. But it seem shameful morethan 25 days they are not able to diagnose it's real problem and give me some nonsense excuses. I request for replacement vehicle but they deny it that they have no any re-placement vehicle with them.
At last they give me delivery of my car on 12/01 with the full confidence and their satisfaction. On 12/01 evening I went to my friend's house with my family (wife, childrens & old parents) at 8.30pm I take leave for my friend's house and start journey to my destination. After 2 KMS a big fire seem on my car's engine compound & within second get full with smoke inside my car's cabin. Fortunately I was in large speed I tried to apply breaks but it's not working, I was afraid and fearful,
I manage to stop my car with the hand breaks I try to open the doors but due to centre loks system in my car it's unable to open also the power windows not came down with the blesses of God and charismatic kindness I dont know how doors was open. I let out me children's and parents from the car in this circumstances my parents and children get some injuries.
I tried to contact your authorizes dealer personal they come and take my car to their workshop I manage my friend's car and come back to my place. In the morning I contact the workshop persons and they say that a team come from Dehradun for this mishap and they repair it same day.
On there commitments I once again rely on them and allow to inspect my car. That team take my vehicle from Saharanpur to Dehradun at there workshop I speak to Gen.. Manager that's was happen. He have no any satisfactory answer for it. I once again request him for replacement vehicle but they deny it.
Sir, I think there is no any example of poor and casual approach of your dealer it's luckily God safe my family's life otherwise we all die in this accident.
I have many issues to rais.
A. Is commercial Hundai is authorized dealer workshop Saharanpur.
B. Is there manpower is technical skilled.
C. Is there is any customer in this dealership.
D. Is Hundai is giving dealership is such kind of casual of careless persons who play with customer's life.
I think that is only reason that Hundai is not come to no one position of C.S.I.& S.S.I. in the JD power survey and will not come until unless you not punish that kind of dealers and not doing well customer care I loose a confidence on your product and your customer cares. I have a no option to destroy this car OR burn it in the middle of city in the presence of honorable press persons for the popularity of your product. Believe me I can do many things and people suggest me for this but I am a educated person so I am not doing any foolishness and give a feedback kindly take this matter seriously and solve my problem within days after that I free to take my decisions. One more thing that your competitor provide me replacement vehicle whoever I have no any theirs product.
And I think so it's a only reason that Maruti Suzuki India is No 1 in al parameters. Once again I request kindly do needful to save Hundai reputation.
For your ready reference I also attached the scan copy of Service Record and Vehicle Record sheet.
Best Regards.
PARVINDER SINGH.
Opp. Gagan Dhaba, Ambala Road,
SAHARANPUR. (U.P.)
Tele : 0132-2648386/ 2610611
Mobile : 098978 17626
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