I bought my i10 SPORTZ 1.2 GLS on 31 Jan from Shreenath Hyundai dealer located in Andheri west Mumbai. On 28th September was on the way to Thane to attend family function, I stopped my car to buy some stuff from local shop and when I went to my car to restart it again, to my utter dismay it did not start. Being a Hyundai car which I had trusted its brand and just a 8 months old car I didn’t even thought I would face such problem. For 40 mins I was trying to start my car with no success. Finally I tried to contact local mechanic who assisted me with Modi service station helpline no. when I contacted Modi service station, they sent their mechanics to check out fault in car. After initial check they detected problem in ECM ie one of the component of engine which is also known as heart of engine. He asked to park my car in their showroom in Thane which I was reluctant to keep as I stay in Andheri and preferred to TOW my car to Shreenath Hyundai service station in Jogeshwari West. It cost me Rs. 2000 for towing charges for no fault of mine. Next day I meet Deepak Patel (9821888937) executive who was attending my car gave me all sort of reason like dust in fuel pipe which carries petrol form tank to engine, once they also mention manufacturing fault in ECM, then they changed to spark plug and finally settled to loose wire as fault. During this 6 days every time I called up to inquire about the exact fault this guys was unable to provide with exact reason. I was even called on Saturday 3 Oct to collect car and confirm on phone that car was ready and to take delivery and when I was about to leave I again received call that again car was not starting and finally was called to take delivery on Tuesday 6th Oct. I spoke to Mr Gerard Martin who is Dy. Works Manager at Shreenath Hyundai service station, who assured that they have worked upon the car and I wont be facing this issue again. When I asked for reimbursement for tow charges I had borne he refused to do so and said this doesn’t not come under warranty and when we asked to give us in writing what was the exact fault, he refuse to do so and said we don’t maintain such record of car. Within 5 days of getting my car back from service station I faced same issue. I had to go off for some urgent meeting and my car broke down just few meters away from house. I called up this so called manager of your service station, he said he will sent help in 15 mins but help came after an hr and I had to cancel my urgent meeting. They checked my car and took back to service station. Next day I went to log a complaint to Shreenath showroom from where I bought my car. I spoke to Pinky who is manager over there. Where she contacted service station and confirm that there was issue with ECM which earlier they had detected but didn’t work on it and confirm that it was manufacturing fault. And they have got approval from Hyundai to replace it.
When we asked for reimbursement she promised that we will get reimburse as per warranty. This shows utter inconsistencies in communication between two departments where one assures we will get where other simply denies it. I would be getting delivery on 27 October. Ie after 15-18 days and not to forget my car won’t available on festival of Diwali.
We agree that fault may appear in the machines but not of such magnitude which directly interfere with car efficiency. You'll appreciate that every car customer has emotional attachment with the asset brought with hard earned money.. It is evident from the car that there are serious lapses on quality control resulting in major technical/manufacturing defects. This was not at all expected from a company of such a high repute but the fact remains that I've suffered a lot on this account. I've lost my confidence completely in this make & apprehend to take out car out of station with fear to face same again.
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