Re: Fw: Re: Fw: A Letter to Vice Chancellor. Pls FWD Sunday, January 18 11:26 AM
From: "santhosh nayak"
To: "[email protected]", "SSD ICFAI"
Cc: "sukeshini", [email protected]
18/Jan
Dahisar
From,
Santhosha Nayak S
C/o Annapoorna
Room No. 1. Paage Compound.
S.N Dube Rd. Nr. Gavdevi Mandir
Koknipada. Dahisar (E) Mumbai. - 68
To,
The Dean / Manager
Student Service Dept.
Central Administrative Office
52, Nagarjuna Hills
Hyderabad India – 500 082
Ref: Your letter dated 6th January (6010020831763)
Sub. : Non disclosure of refund details and cheating done in refund.
Dear Concern,
As per ref. given above, your letter states that cancellation of enrollment was done under special case on my desire. But my desire was only because of Unfair Business Practices followed by each & everyone, starting from Development executive to Central Student Service Dept. of your university.
Further, in my all previous correspondence I have asked for refund of Rs. 46, 500/-(including PDCs) I have paid towards course fee. But I have received cheque for only Rs. 22, 000/-. Can you give me details with this regard?
As my enrollment is cancelled and my name has been permanently deleted from your official records from 6th Jan I have given stop payment order to my banker on 10th Jan against PDCs I have given. (This is already communicated to you in my previous correspondences dated 27th Oct 1st Nov and 6th Nov).
I have paid 27, 600 in cash till date (excluding PDCs) but only Rs.22, 000 has been refunded to me. Where balance of Rs. 5600 has gone? Are there any such charges for your Unfair Business Practices?
You may make sure that 5, 600 Rs. Pending from you towards me will be paid to me with in next 6 working days (on or before 24th Jan). If not all further correspondences are addressed directly to below mentioned authorities for the same and all the mental & emotional harassments gone through me:
1) President & Members 3) President & Members
National Consumer Disputes Redressal Commission Human Rights Foundation
New Delhi. (Reg. No. 275 G.B.B.S.D)
Malad (W) Mumbai. 400 064
2) President & Members 4) Ministry Of HigherEducation
Human Rights Foundation Maharashtra State. Udupi, Karnataka.
5) Ministry Of Higher Education 6) Ministry Of Higher Education
Karnataka State. Andhra Pradesh State.
As conclusion advise you to repay my money of Rs.5600/- and return back 3 PDC leaves of Rs. 6300/- each which are in your custody, without playing with my emotions & patience.
Thanks & Regards,
Santhosha Nayak S
18th Jan.
“Sathyameva Jayate”
& On Thu, 1/8/09, [email protected] wrote:
From: [email protected]
Subject: Re: Fw: Re: Fw: A Letter to Vice Chancellor. Pls FWD
To: "[email protected]"
Date: Thursday, January 8, 10:45 AM
6010020831763
Dear Santhosha Nayak S,
Please note that your request for withdrawl has been forwarded to the
Admissions department and you will recieve a separate communication within 3 to 5 days, kindly await for the same.
This is for your information.
Student Services Department
Re: Fw: A Letter to Vice Chancellor. Pls FWD Wednesday, January 7 8:30 PM From: "santhosh nayak" [email protected]
To: "ssd a ICFAI", "SSD ICFAI", "registrar ICFAI"
Cc: "sukeshini"
Date: 07/Jan
Place: Dahisar
From,
Santhosha Nayak S
C/o Annapoorna
Room No. 1. Paage Compound.
S.N Dube Rd. Nr. Gavdevi Mandir
Koknipada. Dahisar (E) Mumbai. - 68
To,
The Manager
Student Service Dept.
[email protected]
Sub.: Regarding no transference in dealing with customer (Student).
Dear Sir,
This is regarding my mail dated 1st January 09, regarding transference in process of cancellation of my enrollment, due to unfair business practices followed by each and every one including SSD at your University. As per my mail dated 1st January 09, I have requested you to speed up the process of cancellation and keep the transference. Can you pls let me know why you are keeping me in darkness?? What I have to understand by your silence?? What problem you are facing as to return back my money? Where you have got stuck? Let me know with whom I have to do the follow up as to get my money back?? After all amazing thing is your finance dept is still keen about deducting my EMIs!!!
Pls note that if I don’t get response for this letter from you with in next three days (i.e., on or before 10th Jan. 09) this will be last communication with you and further communications will be done with the some other authorities of the University.
Thanks & Regards
Santhosha Nayak S
9820506378
Fw: Re: Fw: A Letter to Vice Chancellor. Pls FWD
Thursday, January 1 8:56 PM
From: "santhosh nayak"
To: "[email protected]"
Dear Mr. Sharma,
New Year wishes.
By your 8days silence, I understand that the process of cancellation is going smoothly and I will receive my money soon. Pls let me know by which date I will receive the amount. I can not leave my money with your intitute for long time at free of cost. It's already more than 3 months...
Thanks & Regards,
Santhosha Nayak S.
1st January
Friday, December 26 8:17 PM
From: "santhosh nayak"
To: "[email protected]"
Dear SSD,
Thanks for the same. Hope process will not take long time. Pls keep me updating the status.
Thanks & Regards,
Santhosha Nayak. S
26th Dec 08.
& On Tue, 12/23/08, [email protected] wrote:
From: [email protected]
Subject: Re: Fw: A Letter to Vice Chancellor. Pls FWD
To: "[email protected]"
Date: Tuesday, December 23, 2:47 PM
6010020831763
Dear Santhosha Nayak S
In response to your mails and the telecon we had with you today, kindly notethat your request for cancellation of Admission has been forwarded to our Admission Committee for an appriate decision and you are advised to await for
the same.
Student Services Department
Fw: A Letter to Vice Chancellor. Pls FWD Monday, December 22 10:59 AM From: "santhosh nayak" [email protected] To: "ssd a ICFAI", "SSD ICFAI", "registrar ICFAI" [email protected] Cc: "Jaya ICFAI", "sukeshini" [email protected]
Dear SSD/ Registrar,
Hope this letter has been forwarded to Vice Chancellor. If not pls fwd it before I write to Hon. Governor of University.
Thanks & Regards,
Santhosha Nayak S
& On Wed, 12/17/08, santhosh nayak wrote:
From: santhosh nayak
Subject: A Letter to Vice Chancellor. Pls FWD
To: "SSD ICFAI", "ssd a ICFAI", "Jaya ICFAI", "registrar ICFAI"
Cc: [email protected]
Date: Wednesday, December 17, 3:18 PM
Date: 17th Dec
Dahisar
From,
Santhosha Nayak S
Annapoorna, Room No. 1
S.N. Dube Road. Paage Compound
Koknipada Dahisar (E)
E- Mail: [email protected]
To,
Pro Vice Chancellor
The ICFAI University Tripura
P.O. Komalghat, Sadar West Tripura. 799210
Sub: Regarding Unfair Business Practices by your University.
Dear Sir,
With the intention of M.B.A study I joined ICFAI but in enrollment stage itself each & every person at your university are lying to me. Even your Business Development Manager and Student Service Dept. also are having such unfair practice. I am not even getting any proper reply for my mails from them. Pls go through the attached mails from your SSD & Business Development manager and let me know lying to student is a fair practice?
I even request you to arrange for cancellation of enrollment & return my money of Rs. 46, 500 (Rs. 27, 600 already encashed & 6300 x 3 PDCs) as earliest as possible.
Looking forward for your timely reply.
Thanks & Regards
Santhosha Nayak. S
& On Wed, 11/26/08, santhosh nayak wrote:
From: santhosh nayak
Subject: Fw: Re: Fw: deposit intimation mail
To: "SSD ICFAI", "ssd a ICFAI", "Jaya ICFAI", "registrar ICFAI"
Cc: "Santhosh Nayak"
Date: Wednesday, November 26, 8:27 PM
Dear All,
Still Wating for reply.
& On Thu, 11/20/08, santhosh nayak wrote:
From: santhosh nayak
Subject: Fw: Re: Fw: deposit intimation mail
To: "SSD ICFAI", "Jaya ICFAI"
Cc: "registrar ICFAI", [email protected], [email protected], [email protected]
Date: Thursday, November 20, 9:23 PM
Dear All,
Waiting for reply.
Thanks & Regards
Santhosha Nayak.
20th Nov 08
& On Tue, 11/18/08, santhosh nayak wrote:
From: santhosh nayak
Subject: Re: Fw: deposit intimation mail
To: "SSD ICFAI", "Jaya ICFAI"
Cc: "registrar ICFAI", [email protected], [email protected], [email protected]
Date: Tuesday, November 18, 8:10 PM
Dear All,
Pls go through the attached annexure which is self explanatory about the standards of service and business practices followed by your business Development manger and Student Service Dept. (Pls find the attached annexure of e-mails sent by your SSD, BDM & myself.) Pls analyze following points your self & do the necessary arrangements for cancel my enrollment & return back money I have paid.
1) False Commitment by Development executive:
On 29th Sep 08 when I paid down payment of Rs. 15, 000, your development executive committed me delivery of course ware & call form programme coordinator regarding commencement of classes with in 10 days. But I didn’t get neither course ware nor call from programme coordinator, nor any communication (except receipt for payment) from anyone of your institution till 22nd Oct, even after continuous telephonic follow up with your development executive. So I expressed my decision of withdrawing M.B.A from your institute on 22nd Oct. 08 in telephone as well as in e-mail.
2) Unfair Business Practices by your Business Development Manager :
As reply to my mail of with drawing M.B.A, your Business development manager mentioned in her mail that books were delivered from H.O on 10th Oct 08 & returned back twice by Courier Company as there was lock at my place!!! But your H.O SSD team itself saying that books were dispatched from their side on 23rd Oct!!!
Further to this your B.D.M is giving false reason that books were returned back twice by courier company!!! Pls note that no courier company will return the consignment with out communicating to consignee in general. If it has been sent twice why didn’t she confirmed my address & availability before sending it second time?
The answer for all these above queries from your BDM is only the silence, till date! Even she didn’t shown courtesy to receive my phone calls. What a great business development!!
3) Unfair practice of business by yor Student Support Dept.:
As reply to my mail of with drawing M.B.A, your SSD replied on 23rd Oct 08 stating that my enrollment letter has been already sent to me through e-mail on 3rd Oct. 08!!! But I received the same on 22nd Oct 08 (after my telephonic intimation of with drawing course), & even that letter is dated 22nd Oct.08. Pls let me know is it possible to send a letter dated 22nd Oct. on 3rd Oct 08?
On the top your SSD is advising me to be in touch with Courier Company by giving me consignment number. Is it my responsibility to be in touch with Courier Company as to get my books? Are your SSD ’s responsibilities ends when the course ware is dispatched from your place? Am I paying to your courier company or you? Who is having contract with courier company me or you? Who has to do the follow up me or your SSD about delivery? Your Student Service Dept. is advising more than providing services.
All the people, I approached in your institute till date are following unfair practice of telling lie to your students, either to disguise their mistakes or retain your business. Now no faith is left with me on your faculty, examiners, evaluators…..
Now, do you expect me to accept all these unfair practices & continue? Do you think telling lies to student as to retain him is fair practice? Do you think students at your institute are having any value in such a scenario? Are they getting true value for the fee they are paying?
Below mail is stating that regulations in force don’t allow canceling the admission, Does any regulations allows you to follow unfair practices in your business or service? Here I am continuously facing unfair practice from your institute, and I am fully dissatisfied with your services. Your institute is forcing compulsion on me to continue & pay all EMIs. Doesn’t it seem a state of monopoly where I have to pay for dissatisfactory services? I took conscious decision & gave firm commitment by referring your glamorous advertisements in media & having faith on your institute with out knowing truth.
Having dissatisfaction on your service standards & business practices, I am not continuing M.B.A with your institute where there is no value to me & my money. I don’t want to waste my money as well as precious time being a student of an institute having unfair practice of giving false commitments & false statements.
I don’t want to get a Masters Degree in Business from an institute which is itself having unfair practice of Business.
As I am canceling at enrolment stage itself, with out having/enjoying any kind of services from your institute, I request you authorities to do the necessary arrangements for repayment of my money of Rs .46, 500 (Rs. 21, 300 already encashed & 6300 x 4 PDCs) as earliest as possible.
Your soonest reply & action would be highly appreciated.
Thanks & regards,
Santhosha Nayak. S
14th November 08.
& On Fri, 11/7/08, [email protected] wrote:
From: [email protected]
Subject: Re: Fw: deposit intimation mail
To: "[email protected]"
Date: Friday, November 7, 4:15 PM
6010020831763
Dear Mr. Santhosha Nayak S,
We regret to note that you wish to withdraw from the MBA Program. Please notethat it was a conscious decision that you had enrolled into the program with afirm commitment to honor all the PDCs on time. Further, the validity of your
enrollment is for 7 years wherein you can comfortably come out of your exigencies and pursue the program.
Further, if you can come out with your problem, we will try to help you overcoming the same, so that it will not come in your way for your academic progression.
Hence, we advise you to have a positive approach towards the
program which you have enrolled which will definitely help you in taking you to a newer heights in our career.
We also would like to clarify that the regulations in force do not permit cancellation of admission, which is clearly mentioned in the program Prospectus.
With Best Wishes,
Student Services Department
& On Thu, 11/6/08, santhosh nayak wrote:
From: santhosh nayak
Subject: Fw: deposit intimation mail
To: [email protected], [email protected]
Cc: [email protected], [email protected], [email protected]
Date: Thursday, November 6, 9:27 PM
Dear,
I not asking you the objectives of EMI facility, Pls understand the mail first. Be clear yourself on below points.
1) I am not willing to avail service from your institute, which is full of false commitments & False Statements.
2) As to avoide the dishonor of cheques, I have informed you well in advance that not to present cheques for payment.
3) If I am not willing to avail your services why Why I have to pay? Do you expect me to pay for this kind of service???
This is again to remind you that I will not be liable for any future losses / expenses or any incidents which will/may occur because of presenting these post dated cheques for payment.
For any clarification you are always welcome to call me on 09820506378.
Thanks & Regards
Santhosha Nayak. S
6th Nov
http://www.flamingtext.com/ymail.html_6010020831763
Dear Mr. Santhosha Nayak S,
You may note that students are required to pay the program fee as per the prospectus at the time of enrollment itself. However, for the benefit of those students who could not pay the program fee and to avoid hassles associated with arrangement of funds through alternative sources, the EMI facility is offered to faclitate such students to pursue the program.
Accordingly, the facility was extended to you on your specific request and commitment to honor the PDCs issued for the facility.
You are, therefore advised to ensure honoring of all the PDCs on time.
Student Services Department.
& On Sat, 11/1/08, santhosh nayak wrote:
From: santhosh nayak
Subject:
To: [email protected]
Date: Saturday, November 1, 6:00 PM
Dear Concern,
With ref. to below attached mail pls don't present any PDCs given by me for payments. If presented ignoring this mail I am not going to accept or bare any incidents or losses happening in furture with this regard. This is for your intimation & office records. Meanwhile I will issue the stop payment order to my banker before 10th Nov 08.
CC: Dear Jaya Taneja / SSD awaiting for reply for the below mail.
Thanks & Regards
Santhosha Nayak. S
& On Sat, 11/1/08, PDC wrote:
From: PDC
Subject: deposit intimation mail
To: [email protected]
Date: Saturday, November 1, 2:08 PM
Enrollment No. 6010020831763 Date:01-nov-08
Santhosha Nayak S
Dear Student,
Your next installment cheque towards course fees will be presented at your bank
for payment on 10/11. We request you to ensure the necessary funds are
available in the account and to ensure that the cheque is duly honored. This is
only an advance intimation to you. Further any correspondence in this
connection may be sent to [email protected].
Yours sincerely
Manager Accounts
ICFAI
& On Tue, 10/28/08, santhosh nayak wrote: From: santhosh nayak [email protected]
Subject: Re: Enrollment Letter
To: "Jaya Atreja" [email protected]
Cc: [email protected], [email protected]
Date: Tuesday, October 28, 11:00 AM
Hi…
Thanks for your reply. You are saying me to continue M.B.A with ICFAI, but such false commitments & false statements are still continuing. I hope, being sales development manager, you & your management can clarify my following points with valid & reasonable answers.
1) As reply to my mail to Mr. Chirag (dated 22nd Oct 08) your SSD (Student Supporting Dept.!!!) has sent me a mail on 23rd Oct 08 stating that my enrollment letter has been already e-mailed to my e-mail id on 3rd Oct. 08. But I received e-mail of enrollment letter on 22nd Oct.08 and that letter itself states that it’s drafted on 22nd Oct. Pls let me know is it possible to your SSD to e-mail a letter on 3rd Oct, which is drafted on 22nd Oct? If so why can’t they fwd me that mail of 3rd Oct 08 even after my request?
2) Further to this your SSD is advising me to do the follow up with Blue Dart courier by giving me consignment number for delivery of courseware for Group – A. (mail from SSD dtd 24th Oct 08. Pls let me know your Student Service Dept. is there to provide service to students or advise the students?
If I have to do the follow up with the courier company for my courseware, why I have to join the ICFAI by paying lakhs of Rs fee towards course? Even govt. based open universities offer M.B.A at very lower fee. I joined ICFAI expecting better & qualitative service for my money. But here it is only false commitments & false statements!!!
3) In your mail you are saying that my course material was dispatched from your HQ on 10 Oct 08 & it was returned back twice as there was lock at my place. But your SSD is saying that it has been dispatched from their side on 23rd Oct 08!! (mail from SSD dtd. 24th Oct 08) Can you pls provide with valid receipt no. for courier sent from your place & valid documentary proof given to you by Courier Company for lock at consignee’s place?
4) You are saying that courier was sent twice & returned back both the times as there was lock at my place. If so, why didn’t you confirm with me, about my availability time at home & correctness of address before sending it second time?
5) After having all this bitter experience continuously,
a) How can I believe that in future you will give me better service?
b) How can I believe that my examinations will conduct on time?
c) How can I believe that examination question papers will supplied to exam centers required security?
d) How can I believe that my answer papers will evaluated honestly at your university?
Finally, after experiencing all these false commitments & false statements, I am going to withdraw my decision of M.B.A from ICFAI at enrollment stage itself. Pls arrange for repayment of my Rs. 15000 (Fifteen thousand) within next 7 bank working days (the word ‘bank’ stands for bank scheduled under RBI act.). If same amount is paid through outstation cheque or any other outstation bank instruments ICFAI need to pay clearing & any other charges as applicable. (the word outstation is with reference to my banker, i.e AXIS BANK LTD. Thane Branch).
If repayment is made within next 7 bank working days (the word ‘bank’ stands for bank scheduled under RBI act.), the separate mail will be sent to my banker as an order of stop payment against post paid cheques issued to ICFAI. If not this same mail will be forwarded for the same.
Hope you and your management will revert back to me with proper clarification to all my above points, otherwise I need to ask clarification to these points with general public with public interest & public awareness.
Looking forward for your reply.
Attached below (highlighted in yellow color) are the mails I received from your SSD for your ref.
Thanks & Regards,
Santhosha Nayak. S
27th Oct.
& On Fri, 10/24/08, Jaya Atreja wrote:
From: Jaya Atreja
Subject: Re: Enrollment Letter
To: [email protected]
Cc: [email protected]
Date: Friday, October 24, 12:09 PM
Dear Mr. Santosha,
This is ref. to your mail to Mr. Chirag Surti about being dissatisfied by our services.
We value you & apologise for everything you have gone through.
Regarding the non receipt of course material, it was dispatched from our HQ 10-Oct-08 but returned undelivered twice because of lock at your place, So we have sent you from our Andheri office again on 23-Oct-08 &it will be reaching on 25-Oct-08. Still if it return undelivered then kindly let us know the address where we can reach you.
As you have enrolled in the month of Oct.-08, so your classes will commenced from jan-09 to March-09 & examination will be held in April-09.
I personally ensure that services will be delivered to you on time, which could make you happy.
Regards,
Jaya Taneja
Dy. Manager - Business Devlp.
ICFAI - Corporate Team
A-701/702, Heritage Plaza
Opp. Citipoint, Telli Galli Cross Lane
Andheri (E), Mumbai - 400069
91 22 26849855
91 9930872598
-- On Fri, 10/24/08, [email protected] wrote:
From: [email protected]
Subject: Re: Re: Re: Enrollment Letter
To: "[email protected]"
Date: Friday, October 24, 12:38 PM
6010020831763
Dear Mr. Santhosha Nayak S,
Please note that the courseware for Group-A was dispatched on Oct 23 through bluedart courier vide consignment number 50068618320, you are advised to be in touch with the courier officials for the same.
Student Services Department
& On Thu, 10/23/08, [email protected] wrote:
From: [email protected]
Subject: Re: Re: Enrollment Letter
To: "[email protected]"
Date: Thursday, October 23, 12:39 PM
6010020831763
Dear Mr. Santhosha Nayak S,
Please note that you are enrolled into the programme on 03/10 and the
enrollment letter is sent to your email id on 03/10.Courseware will be
sent after three weeks from the date of enrollment.
Please note that suitable arrangements are being made at our end to dispatch
the courseware. You will receive the same shortly.
Please note that the link to register your password on the website
www.iutripura.edu.in is now activated. You can register your password by
providing the details like enrollment number, program enrolled into and the date
of birth in the online student services section.
Student Services Department
From: santhosh nayak
Date: Oct 22 8:40 PM
Subject: Re: Enrollment Letter
To: [email protected], [email protected]
Cc: Santhosh Nayak
Dear Chirag,
With ref. To our previous teletalk, drafting this letter as no any positive response/action was received from your side.
With willing to enroll for M.B.A. course & have paid fees pf Rs 15000 (Fifteen Thousand Only receipt No. 34412 dtd 30th Sep. 08, paid through AXIS bank debit card transaction id: 000000795383/290908) dated 29th Sep 08.
As per told by you I am supposed to receive course materials & your programme coordinator is to be call me regarding commencement of classes, within ten days from date of payment. (Its 22nd day today.)
Even after continues 4 – 5 times telephone follow up with you, I haven't received neither call from your coordinator not the course materials. Now I am not happy with your services. This unhappy & dissatisfaction has made me to take back my decision of M.B.A. from ICFAI.
I request you to arrange for return my money Of Rs. 15000 (Fifteen thousand) ASAP. Hope next five days are quiet enough to you to pay back the same amount. Pls do the needful.
Thanks & Regards,
Santhosha Nayak S.
22nd Sep 08.
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