Humm.. waht to tell about this bank. you can please go through the following mail can just figure out. But for a brief:
I took a loan against CC which was shown as pre approved. I got the amount two time during 6 days of time. I inform abt the second one to customer care abt no response, fortunately i started communiocating with them in written seeing this bank reputation, and rest you can know in the following mail. Besides this communication, i have spoken to customer care over trhe phone for which i have not provided the any no. Last time i cummunicatted on 22 Dec on 981817800 then 173. this was told by Sec 50 branch saying there your dispute will be sorted out.
I visted this branch on 20 Dec with CR No CB135. But he seemd helples and send me to collection department who gave me this no.
Dear Account Manager,
I think you have just looked into the matter or taking some action also. Is there any solution to this kind of technical fault. I am sure that you are not facing such complaint for first time. I am not able to understand that i apply for a loan online. Second I got the amount twice. I notify the matter to you. But you people reply, in our accouht this, only one time transfer showing. I still keep you updating about this. But there no action planed or taken. And finally wht i see that Mony is registered to my existing loan ammount and EMI's are started. Now you people ask me to cancle this loan. When i have not applied for this one, why should i raise a request for canclling this. Even then i ask to raise this, i got a call but nothing is happening. Now i am outside of india, Once back, i would like to personally solve this matter. Now i know you cannot do anything than provading me a date again and again. Please let me know the person or branch address where i can go and personally reslove this matter by talking face to face.
&--Reply Separator&&-Dear Mr. Kumar,
We have looked into your concerns and found that we will need a few more days to get back to you. Please accept our apologies for the delay.
Our senior officers will be attending to it and will update you on the resolution by November 10
Sincerely,
V.Saritha
Customer Service Manager
ICICI Bank Limited
&--Original Message&--
From: [email protected] ([email protected])
Date: Tuesday, November 04 04:26 PM
To: [email protected] ([email protected])
Subject: RE: Others
Reminder
&--Reply Separator&&-Dear Mr. Kumar,
We have escalated your complaint regarding the personal loan to the department concern and we will revert to you by November 04.
Sincerely,
V.Saritha
Customer Service Manager
ICICI Bank Limited
&--Original Message&--
From: [email protected] ([email protected])
Date: Wednesday, October 29 04:31 PM
To: [email protected] ([email protected])
Subject: RE: Others
Dear Account Manager,
This is a gentle reminder that I have not received any update on the following yet.
&--Reply Separator&&-Dear Mr. Kumar,
We have forwarded the details to the department concerned for the cancellation of the Personal Loan.
We will revert to you by 27/10.
Safe Banking Tip:
Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords.
Sincerely,
MALDAR IQBAL -Emails CC -Hyd
Account Manager
ICICI Bank Limited
ICICI Bank now offers 10.5% p.a. for fixed deposits. Choose from tenures of 390 days, 590 days and 890 days. Please contact any ICICI Bank branch.
&--Original Message&--
From: [email protected] ([email protected])
Date: Friday, October 17 01:53 PM
To: [email protected] ([email protected])
Subject: RE: Others
Dear Account Manager,
I would like to inform you that in spite of my repetitive notification on a issue of crediting my account twice for a single loan request on credit card Cash in Select offer and your acceptance for the same (See the following mails) and further taking confirmation from me for amount deduction by an executive over the phone, no action has been taken yet.
But, to my surprise, I can see the amount now is reflecting in my CC loan account with more processing fee and service tax for the wrongly credited amount.
Even though this is a clear sign of being careless, I again took the step and informed the matter over the phone to customer care executive on Tuesday, October 07, and received an assurance of taking action with in 24 hours and also given a request no: SR81918477. But it was 16 October yesterday but no action again. I called up Executive and explained the issue and received a reply "This must have been done, now I take complaint for this" and when I asked for the Complaint No. he said "you will get it on your mobile phone" but what I got is nothing as usually.
Now I do not know that what to talk with you or how else to inform, as the matter is almost 2 months old but no action as of now. I do not want to file a case but you have left me with no other options.
Providing the account number again which can help in understanding the matter:
Branch Id : 6294 Account Id : 629401521618
Loan Account No: PLAT 9401270197128007
Credit Card No: 5239511058404003
Regards,
Sanyog Kumar
&--Reply Separator&&-
Dear Mr. Kumar,
We regret our inconvenience caused.
We confirm you that there is only one loan taken for Rs.292500 on credit card which was transferred to your savings account on 11th August.
However, we request you to confirm whether you wish to cancel the loan taken on credit card as you informed that you received personal loan through online which is not availed on credit card.
Looking forward for your cooperation to serve you better.
Safe Banking Tip:
Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords.
Sincerely,
N.Varalakshmi,
Account Manager
ICICI Bank Limited
Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.
Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com
&--Original Message&--
From: [email protected] ([email protected])
Date: Monday, August 25 01:02 PM
To: [email protected] ([email protected])
Subject: Others
Branch Id : 6294 Account Id : 629401521618
Dear Officer,
Per your communication, sending my credit card number and account no of loan on credit card :
Loan Account No: PLAT 9401270197128007
Credit Card No: 5239511058404003
For more details, please go through the trail mails or conatact me on my mobile 9873658833.
Regards,
Sanyog
&-- Forwarded by sanyog.kumar/Polaris on 08/25 12:58 PM &--
"ICICI Bank Customer Care"
08/23 06:15 PM
To
"[email protected]"
cc
Subject
RE:'ICICICARE=030-445-055' Complaint : -Pre approved Loan requested once from interner banking butapproved and credited to my account in two different transaction,
Dear Mr. Kumar,
For quicker resolution of your query/request, please write to us through the "E-mail Us" option at our website, www.icicibank.com
We regret the inconvenience caused.
We tried to trace your credit card number, but without success.
Please provide your credit card number if your query is pertaining to loan on credit card so that we may reach you and resolve your query.
Looking forward to your co-operation in helping us serve you better.
Safe Banking Tip:
Never share your internet banking passwords & ATM/Debit card pin with anyone. ICICI Bank will never ask you for your ATM /debit card PIN and net banking passwords.
Sincerely,
Swetha
Customer Service Officer
ICICI Bank Limited
Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking>Cards>View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders.
Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
&--Original Message&--
From: [email protected] ([email protected])
Date: Friday, August 22 05:35 PM
To: [email protected] ([email protected])
Cc: [email protected] ([email protected])
Subject: Complaint : -Pre approved Loan requested once from interner banking butapproved and credited to my account in two different transaction,
Dear Officer.
I applied for pre approved loan offer of amount Rs 292500 on 6 Aug from my online internet banking service, as a result i received the amount in my savings account number 629401521618 on 6 Aug itself against the reference number 9280254090806040. On 9 Aug h i got a call from ICICI that this is a verification call for the application of pre approved loan offer of RS 292500, after finding verification positive, executive assured me that this amount wil be credited to ur account in 2 wprking days. But as i had already received the amount, i brougt the same into his notice.
But to my surprise again i recevied the same amount on 11 aug in my same savings account. i have spoken to customer care on phone many time but they do nothing but transfer my call from savings account to credit card to cash in select to loan on phone. This race is on for last 3-4 days.
I am fed up and feel help less. no one is trying to understand the exact scenario. I applied once i given two different loan of same amount for same tenour.
Above all i am informing and trying to bring the issue into the matter but i am being redirected from one place to another. i m totally dejected never experenced such a bad exprience with ICICI bank.
I do not want to continune with either of them now. I am in no need to go for bouth and pay an heavy instal ment and extra interest.
So i request you to coordinate with all the concerened department and look into the matter also feel free to contact me at any point of time during the investigation.
Regards,
Sanyog Kumar
9873658833
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