I am a ICICI Bank saving bank costumer, Nariman Point Branch, Mumabi. On 05.04.2009 at Mount Abu (Rajasthan) I tried to draw cash from SBI Bank ATM Rs.5, 000/- time 21.41 ATM ID - SICN00242401 Card No.xxxxxxxxx7670
TXN NO.4364 - Response Code 072 - savings = following message read on ATM Slip
"SORRY UNABLE TO PROCESS = INCONVENIENCE IS REGRETTED. KINDLY CONTACT YOUR BRANCH OR HELPLINE...
Immediately I called to SBI HELP LINE at 22.34 Mr. Ravikant who has advice me to contact ICICI Bank call center. I called ICICI Bank at 23.32 Mr. Shekhar but he was not able to take my complain or not able to give me the complain No hence he advice me to call next day morning.
Next day morning Mr. Pawan has taken up my complain & No.given as SR102208931 REGISTERED ON 06.04.09 & recd SMS that it will be processed in 8 working days from request date.
On 17.04.09 after 8 working days at 17.36 I have recd SMS on my mobile as "WE HAVE INITIATED A CHARGE BACK PROCESS ON PAYING BANK FOR RS.5000/- ON 17.04.09. WE REQUEST YOU TO PLEASE WAIT FOR 12 DAYS.
I AM ON CONSTANT TOUCH ON PHONE WITH MY BANK TO CREDIT BACK MY MONEY, WHEN I CALLED NO 12TH DAY THEY SAY THAT IT SHOULD BE 12 WORKING DAYS. OK, THAN I CALLED TODAY = COMPLAIN NO.105080748 MR.VISHAL - HE SAYS YOU WILL GET SOME REPLY WITHIN 24 HOURS & I AM PUTTING THE MATTER TO HIGHER AUTHORITY.
To day it is almost one month past but ICICI Bank still not taking the matter seriously with other banks or RBI to solved the matter & credit my money back to my saving account.
I REQUEST YOUR GOOD SELF TO HELP ME IN THIS SERIOUS MATTER AS I AM A HEART PATIENT & SR.CITIZEN I COULD NOT RUN FOR ANY HELP FROM ANY WHERE.
KINDLY HELP ME.
THANKS WITH REGARDS.
YOGESH DAVID PARMAR
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