I Tried withdrawing Rs 40000 from my savings account from an ICICI ATM machine from my ICICI savings account. The ATM did not disburse any cash to me. However my account was debited for Rs 10000. The follwoing are the emails exchanged with the bank. I have deleted out sensitive information like account number and user id etc. The bank refuses to accept that the atm machine is faulty though the branch manager specifically told me that he was aware that the machine was faulty and had sent a complaint regarding the faulty atm. Please let me know what I can do for redressal
Regards
SC Lahiry
Ranchi
Dear Mr. Lahiry,
The transaction has been verified and found to be fully paid and successful as per our records. Therefore, the reversal of the transaction is not authorized.
We are unable to reverse the transaction as it has been fully updated in our records.
For further assistance we are providing you the numbers of our 24 hour customer care which are available on the mentioned site:
http://www.icicibank.com/pfsuser/customer/cuscarenos.htm
Sincerely,
Pritpal Singh
Account Manager
ICICI Bank limited
"ICICI Bank now offers 6.75% of interest p.a. on fixed deposits for 390 days, 590 days, 7.25% of interest on fixed deposit for 790 days & 7.75% of interest p.a. on 990 days w.e.f . 01.08.2009 . Please contact any ICICI Bank branch."
Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com
&--Original Message&--
From:
Date: Thursday, August 20 04:05 PM
To: [email protected] ([email protected])
Subject: ATM/Debit Card
I tried to withdraw Rs 4000 from my account at around 1 pm on aug 10. The cash was not dispensed and instead my account got debited for Rs 10, 000. I have made a written compliant to the branch manager and was assured that the transaction will be reversed. It was even acknowledged that the particular ATM machine was faulty. Infact while I was at the branch, another customer came in and complained that the atm machine had not dispensed his cash as well. Its been 10 days since then and i have not heard anything from you nor has the transaction been reversed.
I wish to complain to the RBI on this matter if I do not receive a satisfactory reply from you soon.
Regards
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